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KarolinaW
Participant
October 2, 2023
Question

seeing only grey in the export box

  • October 2, 2023
  • 1 reply
  • 336 views

Hi there, in the new update of Photoshop Beta as well as Photoshop 2024, when I am exporting an image; gif, png, jpeg or any other format, I either see a full grey box or just the corner of the image like this: 

 

This is for BOTH beta and 2024 version shown below

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    1 reply

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    October 2, 2023

    Hi @KarolinaW 

     

    Try resetting Prefs for the Beta:

    /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

    /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
    C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

    Launch BETA Photoshop While Pressing The Keyboard Shortcut

    With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

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