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Bobhandal
Participant
May 9, 2024
Question

Select Subject Classifier model not loaded correctly

  • May 9, 2024
  • 5 replies
  • 6390 views

firmware .2727 when trying to have software select subject:

error "can not complete your request  a pop up says Subject classifier model not loaded correctly.

 

 

    5 replies

    N
    Njegos33816000icf3
    Known Participant
    March 27, 2026

    Yep, same issues.

    It used to happen sometimes, but for the past few days it happens right away after opening photoshop and trying to work on an image. it seems like also every Ai feature stops working as well, such as remove tools, and also generative ai after selecting something, contextual bar doesnt even pop up (no, its not hidden).

    main reason i use beta is because it’s performance is way better than the regular one. it doesn’t have weird crashes and bugs and also seems to work faster. but for the past few days its unusable. tried going back to earlier versions and still got the same issues :(

      T
      tamas.nagykalnai
      Participating Frequently
      March 28, 2026

      Almost everything is the same here. I've tried older versions, and even the basic Photoshop (not Beta) installation, and I still get the same generative AI-based errors as you.

      I’ve an M2 Macbook Pro, everything working without error with the same subscription. Everything seems to be fine on other hardware, at least in my case. Who knows?...

      N
      Njegos33816000icf3
      Known Participant
      April 1, 2026

      After installing the regular version and the latest update (from yesterday?), it seems to work fine atm

      O
      Orient Blacks39018663yyrk
      Participant
      December 3, 2024

      Yes, I have also being facing the same problem. The command to 'Remove Background' or 'Select Subject' is superficial and is not strong in implementing or doing its job consistently.

      A
      Aravindan Ramalingan
      Participant
      October 31, 2024

      Photoshop2025 keeps giving me this prompt when I use the select subject

      "Could not complete the Subject command Select Subject Classifier model not loaded correctly"

      what is the problem

        Hannah Nicollet
        Community Manager
        Hannah NicolletCommunity Manager
        Community Manager
        October 31, 2024

        Hi Aravindan,

         

        Can you please try this and let us know if it helps? Go to Preferences > Image Processing > Selections Processing > and if Faster is the option selected, please change it to More Stable and relaunch Photoshop.

        Thank you!
        Hannah Nicollet
        QE, Photoshop

          S
          Sam34541003mmi7
          Participant
          January 27, 2025

          worked fine after changed preference to more stablety

          CShubert
          Community Manager
          CShubertCommunity Manager
          Community Manager
          August 8, 2024

          Hi @Bobhandal 

           

          Try resetting Prefs for the Beta:
          /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
          /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


          C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


          Launch BETA Photoshop While Pressing The Keyboard Shortcut
          With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
          https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

           

          Thanks,

          Cory - Photoshop Product Manager

          H
          Harry1990
          Participant
          November 6, 2024

          I tried below manually work but it is not working for me. Can someone please guide me about this?

          https://helpx.adobe.com/photoshop/using/preferences.html#Manually/

          None of the models loading correctly.

           

          H
          HelenePhoto
          Participant
          May 9, 2024

          I have tried Unistalling and reinstalling Beta version- AI not working. 

           

            S
            Swaminathan242609795k05
            Participant
            July 11, 2024

            I am also seeing the same  problem.

            Adobe support please help here.

            T
            ttt38671031d1kl
            Participant
            January 14, 2025

            Hi Swaminathan242609795k05,

            Are you still seeing this issue? We are investigating it and would love to know if changing a preference makes a difference for you. 

            Please go to Preferences > Image Processing > Selections Processing > and if Faster is the option selected, please change it to More Stable and relaunch Photoshop.


            Thank you so much!!!
            Hannah Nicollet
            QE, Photoshop


            it works!thanks

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