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Participant
May 23, 2024
Question

The generative function stopped working suddenly after a massive use of both fill and generative.

  • May 23, 2024
  • 4 replies
  • 2093 views

I use the software professionaly and the cloud (apps) are always up to date due to compliance in my agency. Being using the latest version of Photoshop with the functions fully funcioning for a while. Suddenly when I tried to use the generative expand the software loaded for some seconds and then returned nothing. 

 

I tried changing connection, reseting preferences, closing and rebooting and also updating. Nothing of them works. So I reinstalled Photoshop Beta. Then it works, but the workflow is pretty damaged because big images for example do not copy paste in photoshop. Anyway, I wonder if it is a bug on the update or something I could try to solve in my software / hardware.

This topic has been closed for replies.

4 replies

CShubert
Community Manager
Community Manager
May 24, 2024

Hi, there was an issue with GenAI server last night that has been resolved.  Please try again and let us know if you are still having the issue.

 

Thanks,

Cory - Photoshop Product Manager

Participant
May 24, 2024

still not working at all...

Participant
May 24, 2024

the generative fill not working..... Does anyone else have this problem or know a solution?

Known Participant
May 23, 2024

Updated photoshop and light room and now fill wont work keeps saying error try again later. I reinstalled the older versions and still doesnt work. Not sure what to do and really need these to work

alliw123
Participant
May 23, 2024

Same with mine as of today

Participant
May 23, 2024

No me permite usar el relleno generativo, me da un error 500