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Jym SDX 118
Known Participant
December 15, 2024
Question

Top menu bar becomes inaccessible

  • December 15, 2024
  • 1 reply
  • 222 views

After working on files, the top menu bar becomes inaccessible: I can't click on anything, can't save, edit, etc. The only way to save the file is to command quit, and you get the option to save. Then I have to log out of the account, log back in, and it works, at least for a while. This has happened repeatedly over the last few days.

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1 reply

CShubert
Community Manager
Community Manager
December 15, 2024

Hi @Jym SDX 118 

 

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

Thanks,

Cory - Photoshop Product Manager