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Unable to install remove tool

New Here ,
Jun 23, 2023 Jun 23, 2023

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Hello,

I'm constantly getting an error when installing the Remove Tool Components.

 

06/24/23 02:49:55:928 | [INFO] | 18116 | HDSetup | OOBEUtils | ValidatorFactory | | OOBEUtils | 13884 | createFromType Validator type is TYPE2
06/24/23 02:49:56:155 | [INFO] | 18116 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 17916 | Failed to remove directory C:\adobeTemp Error 145
06/24/23 02:49:56:208 | [INFO] | 18116 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 17916 | Baseline is installed
06/24/23 02:51:29:598 | [INFO] | 18116 | HDSetup | HDPIM | TaskManager | | HDPIM | 10500 | Starting 'EXTRACT' task for Package (Name: AdobePhotoshop24-SuperCafModels Version: 24.6.0.2185)
06/24/23 02:51:29:598 | [INFO] | 18116 | HDSetup | HDPIM | ExtractManager | | HDPIM | 10500 | Package='AdobePhotoshop24-SuperCafModels' version='24.6.0.2185' already extracted at path='C:\adobeTemp\ETRE39F.tmp'
06/24/23 02:51:29:598 | [INFO] | 18116 | HDSetup | HDPIM | TaskManager | | HDPIM | 4160 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop24-SuperCafModels Version: 24.6.0.2185), Time taken '94' sec
06/24/23 02:51:29:664 | [INFO] | 18116 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 10500 | Successfully deleted directory from path: C:\Users\Martin\AppData\Local\Temp\ETRE38E.tmp. Recursive: 1
06/24/23 02:51:29:664 | [INFO] | 18116 | HDSetup | HDPIM | TaskManager | | HDPIM | 10500 | Completed 'EXTRACT' task for Package (Name: AdobePhotoshop24-SuperCafModels Version: 24.6.0.2185), Time taken '0' sec
06/24/23 02:51:29:664 | [INFO] | 18116 | HDSetup | HDPIM | TaskManager | | HDPIM | 15840 | Starting 'INSTALL' task for Package (Name: AdobePhotoshop24-SuperCafModels Version: 24.6.0.2185)
06/24/23 02:51:29:668 | [INFO] | 18116 | HDSetup | HDPIM | MoveDirectoryCommand | | HDPIM | 15840 | Move directory from C:\adobeTemp\ETRE39F.tmp\30\SuperCafModels to C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf failed. Retrying...Attempt: 1 Error 3 Das System kann den angegebenen Pfad nicht finden.
06/24/23 02:51:39:683 | [INFO] | 18116 | HDSetup | HDPIM | MoveDirectoryCommand | | HDPIM | 15840 | Move directory from C:\adobeTemp\ETRE39F.tmp\30\SuperCafModels to C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf failed. Retrying...Attempt: 2 Error 3 Das System kann den angegebenen Pfad nicht finden.
06/24/23 02:51:49:687 | [INFO] | 18116 | HDSetup | HDPIM | MoveDirectoryCommand | | HDPIM | 15840 | Move directory from C:\adobeTemp\ETRE39F.tmp\30\SuperCafModels to C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf failed. Retrying...Attempt: 3 Error 3 Das System kann den angegebenen Pfad nicht finden.
06/24/23 02:51:59:701 | [INFO] | 18116 | HDSetup | HDPIM | MoveDirectoryCommand | | HDPIM | 15840 | Move directory from C:\adobeTemp\ETRE39F.tmp\30\SuperCafModels to C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf failed. Retrying...Attempt: 4 Error 3 Das System kann den angegebenen Pfad nicht finden.
06/24/23 02:52:09:715 | [INFO] | 18116 | HDSetup | HDPIM | MoveDirectoryCommand | | HDPIM | 15840 | Move directory from C:\adobeTemp\ETRE39F.tmp\30\SuperCafModels to C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf failed. Retrying...Attempt: 5 Error 3 Das System kann den angegebenen Pfad nicht finden.
06/24/23 02:52:19:719 | [INFO] | 18116 | HDSetup | HDPIM | MoveDirectoryCommand | | HDPIM | 15840 | Retrying move directory. Fallback to copy from: C:\adobeTemp\ETRE39F.tmp\30\SuperCafModels to C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf
06/24/23 02:52:19:720 | [INFO] | 18116 | HDSetup | HDPIM | MoveDirectoryCommand | | HDPIM | 15840 | Retrying move directory. Fallback to primitive copy from: C:\adobeTemp\ETRE39F.tmp\30\SuperCafModels to C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf
06/24/23 02:52:19:720 | [ERROR] | 18116 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 15840 | SHCreateDirectoryEx failed. Error: 3
06/24/23 02:52:19:720 | [ERROR] | 18116 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 15840 | utilCopySrcFolderToDstFolderEx | Cannot create folder at path: C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf
06/24/23 02:52:19:721 | [WARN] | 18116 | HDSetup | HDPIM | MoveDirectoryCommand | | HDPIM | 15840 | Failed to move directory 'C:\adobeTemp\ETRE39F.tmp\30\SuperCafModels' to 'C:\Program Files\Common Files\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\super_caf'
06/24/23 02:52:19:721 | [FATAL] | 18116 | HDSetup | HDPIM | InstallHelper | | HDPIM | 15840 | Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobePhotoshop24-SuperCafModels', version:24.6.0.2185
06/24/23 02:52:19:724 | [WARN] | 18116 | HDSetup | HDPIM | InstallHelper | | HDPIM | 15840 | Error occurred in install of package (Name: AdobePhotoshop24-SuperCafModels Version: 24.6.0.2185). Error code: '146'
06/24/23 02:52:19:725 | [INFO] | 18116 | HDSetup | HDPIM | TaskManager | | HDPIM | 15840 | Completed 'INSTALL' task for Package (Name: AdobePhotoshop24-SuperCafModels Version: 24.6.0.2185), Time taken '50' sec
06/24/23 02:52:20:239 | [INFO] | 18116 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 17916 | Failed to remove directory C:\adobeTemp Error 145
06/24/23 02:52:20:299 | [INFO] | 18116 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 17916 | Released product specific lock for SAPCode: PHSPBETA
06/24/23 02:52:20:534 | [INFO] | 18116 | HDSetup | HDSetup | AppContext | | HDSetup | 12252 | Exit Code: 146

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Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Thanks for the report @Askronaut 

  • Could you please send a screenshot of an error message or relay the exact wording? Do you see any of these messages?
    Screen Shot 2023-06-23 at 9.20.12 PM.pngScreen Shot 2023-06-23 at 9.20.18 PM.png
  • When does the error occur? (During install of the Photoshop application. When clicking on the Remove Tool in the toolbar.When trying to use the Remove Tool on your docment. Or some other instance?) 
  • It would also be helpful to have your system info (Help > System Info... [Copy], then paste into a private message or in this thread.


Thank you,
Meredith

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