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A
alanb62759530
Participating Frequently
October 23, 2023
Question

Unable to update Photoshop Beta

  • October 23, 2023
  • 1 reply
  • 378 views

Unable to update Photoshop Beta and I suspect when Photoshop needs updating I'll have the same problem.

This topic has been closed for replies.

1 reply

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
October 23, 2023

What exactly happens and when does it happen?

It looks like you are using the Creative Cloud desktop app.  Do you get thhe message as soon as you click on update?

 

Have you been keeping the beta version up to date?

Do you have the option to uninstall Photoshop beta?

If yes, do that and try to install again.

A
alanb62759530Author
Participating Frequently
October 24, 2023

When trying to update via the creative cloud app a couple of seconds goes by and I get that error message.  I've tried uninstalling and it asks if I wish to keep my settings then it tries to update and I get the error message again. I've tried unstalling using IObit unistaller and it says it's uninstalled but is still sitting there. My concern is that I will be unable to update my other Adobe apps. I'm not really concered about the beta app. I still use Photoshop 25.2. Thanks.

A
alanb62759530Author
Participating Frequently
October 30, 2023

I ended up uninstalling\Re-installing Creative Cloud. Problem resolved itself. Many thanks for the help.

Cheers

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