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Upgrade your copy of Photoshop (beta) to version 25 or higher.

Forum|Forum|2 years ago
August 4, 2023
64 replies
76631 views

Don't lose access to Generative AI features in Photoshop! Upgrade your copy of Photoshop (beta) to version 25 or higher.

On August 14th at 11am Pacific time versions of the Photoshop (beta) application older than version 25 will lose access to the Generative AI features. Users will experience an error stating - "The service is not responding. Please check your internet and try again." when trying to use the generate capability. Simply get a new build (version 25 and higher) using the Creative Cloud Desktop application to regain access to this feature.

Follow the link provided for complete instructions on how to update your version of Photoshop (beta).

https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html

Correct answer Kevin Stohlmeyer

@Ed Hart no - you uninstall that beta then install the latest beta update. Betas have a ton of iterative/manditory updates before a GA release.

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Indudhar Haleangadi

Participant

How to solve this? Can anyone help me out of this? Error occured in generative fill. Tried typing prompt once and again, without prompt, Both failed.
My photoshop version: Adobe Photoshop 2023 v24.6.0.573 (x64)

Suzanne Mathia

Community Expert

Need to use Photoshop Beta 25.0

.....Suzanne Mathia

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Kim19237638u8wb

Participant

Hallo,

wenn ich die KI verwenden möchte kommt:

Bei der Bilderzeugung ist ein Fehler aufgetreten: error request_task: 400 Bad Request

Da es bis jetzt immer funktioniert hat und ich nichts anderes mache, gehe ich davon aus dass es ein Bug ist, was ich jetzt schon bei mehreren Usern lesen konnte. Was kann ich tun?

mit freundlichen Grüßen

Kim O. Marin

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Jeff251855812fwt

Participating Frequently

Hi everyone,

I have update BS Beta to 25 yesterday, as I got the warning message in 24.7 about generative fill being unvailable on that version.

I don't know what has happened but the generative fill is absolutely unusable. I have tried to remove a little element of a grey background: PS Beta hasn't removed it and has changed the colour of the wall in the selected area! On the same photo, I have tried to change the color of the hair, and PS has changed the face of the person, in a very uggly comic book style!

Are we only 2 to face this problem or is a general bug?

In my case, it is much more of a problem than the broken link between PS beta and LRC, as I have thousands of photos to edit and I am on a hurry: I can't spend hours with the classic tools.

It seems the remove tool works properly in the Beta 25.

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marco31755650yjh8

Participating Frequently

I'm still here asking why I got a "Super Mario's" sky on a fashion photo...

Why ??

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Eugene31766975cfb0

Participant

What to do ? I have Photoshop, I bought beta and it was 24, tomorrow I updated to 25 and now it doesn't work at all

Please help, I don't have Lightroom, only Adobe Photoshop .

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Pablo31691544pijg

Participant

Hello! After upgrading to "Photoshop (Beta) 25", it stopped working. It doesn't even load. I get the following message: "Adobe Photoshop: An unrecoverable problem has occurred. Photoshop will now exit." I reverted back to version 24, but the Generative Fill doesn't work. It says I need to update to the new version. But the new version doesn't even load. I have a 2021 MacBook PRO with an M1 Max, 64GB of RAM, and 2TB of hard drive space. Mac OS: Ventura 13.5.1

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AfroBoy

Participant

Hello all,

I upgraded to Photoshop beta version 25 this morning and noticed the folders in the layer panel can no longer be expanded. I can still right click and access the layers within the folder, but the folder can not be closed once it's been expanded.

Hopefully there's a fix for this soon as that is a faily important feature to have working. Has anyone else come across this issue or found a fix?

I included a short video so you can see what's going on.

Thanks,
Derek

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marco31755650yjh8

Participating Frequently

Hi, I' upload to version 25 but the quality of the generative fill is so .. Bad !
I can see the edges of the fill and the colours are completely different from the background. What is happening?!

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Jeff251855812fwt

Participating Frequently

The same for me! I used for a few weeks generative fill to extend the background or to remove some parts and it worked perfectly: a huge time saver. Today I have update PS Beta from 24.7 to 25 and it is more than bad: it's useless, it won't remove a simple element from the background.
And I have to resinstall Photoshop again, because after having updated the Beta, in LC preferences only Photoshop 2024 appears...
I hope it will be fastly sorted out, because Generative fill is now an everyday tool for me! Can't wait to have a regular version and not a Beta anymore...

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Ka31753124i5bo

Participant

hello, i just upgraded, and the generetive fill tuskbar just dont have the option with generative fill. what can i do? thank you

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光裕31751747bmi2

Participant

After upgraded to Photoshop (beta) v25, I could not open any more. Is there any action I should do?

Jack Lee