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CShubert
Community Manager
CShubertCommunity Manager
Community Manager
August 4, 2023
Answered

Upgrade your copy of Photoshop (beta) to version 25 or higher.

  • August 4, 2023
  • 64 replies
  • 76454 views

 

Don't lose access to Generative AI features in Photoshop! Upgrade your copy of Photoshop (beta) to version 25 or higher.

On August 14th at 11am Pacific time versions of the Photoshop (beta) application older than version 25 will lose access to the Generative AI features. Users will experience an error stating - "The service is not responding. Please check your internet and try again." when trying to use the generate capability. Simply get a new build (version 25 and higher) using the Creative Cloud Desktop application to regain access to this feature.

Follow the link provided for complete instructions on how to update your version of Photoshop (beta).

https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html 

 

    Correct answer Kevin Stohlmeyer

    @Ed Hart no - you uninstall that beta then install the latest beta update. Betas have a ton of iterative/manditory updates before a GA release.

    64 replies

    T
    TiredOfSubscriptions
    Known Participant
    September 21, 2024

    This issue is back. 

    E
    Ed Hart
    Participant
    February 19, 2024

    May I assume that when using the Beta and the "Time to Update" message appears, we are supposed to return to just the released version? 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity ExpertCorrect answer
      Community Expert
      February 19, 2024

      @Ed Hart no - you uninstall that beta then install the latest beta update. Betas have a ton of iterative/manditory updates before a GA release.

      E
      Ed Hart
      Participant
      February 19, 2024
      Thx!
      B
      BRN Media Production
      Participating Frequently
      November 13, 2023

      I am currently on Photoshop 25.1.  I used Generative Fill on Friday, I get to work on Monday and now Generative Fill is gone.  I've been trying to find it and I am unable to.  I thought it would have been under the Window Settings.  I am updating now, but there should be no reason why 25.1 doesn't have generative fill anymore.

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        November 13, 2023

        @BRN Media Production betas require you to keep up with the latest version for testing. Its quite possible that the service is terminated in an older version (25.1). If you need to use this for production you should be using the GA release.

          B
          BRN Media Production
          Participating Frequently
          February 19, 2024

          I stopped using the Beta and tried the normal GA Release and have yet to find the Generative Fill Feature.  I've had to go back to using the Beta Version to be able to use it.  It is the ONLY version that works.  I did ebd up finding it under the "file" menu, but it is such a pain to have to go there time and time and time again when it is supposed to be on a pop up on the main window.  

          V
          vd22838959
          Participant
          September 23, 2023

          I  upgraded to Photoshop V25 yesterday but still get the same error " The Service is not responding. Please check your internet and try again".  My internet is workiing with no problems.

           

          Please advice if I should unistall Photoshop Beta but I noticed on my desktop Creative Cloud application that Photoshop Beta was updated today to V25.1   Generative Fill give the same error on Beta as well.

           

          Help!

            A
            Ammar31864441uu5c
            Participant
            August 24, 2023

            it doesn't work 

            it appears that I have to update and I download it just now!

            AxelMatt
            Community Expert
            AxelMattCommunity Expert
            Community Expert
            August 24, 2023

            The Generative Fill isn't available in version 24.7 since Monday August,14th. You have to update your Beta to 25.0.

            Please see here: Upgrade your copy of Photoshop (beta) to version 2... - Adobe Support Community - 13986957

             

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
            J
            Jeff251855812fwt
            Participating Frequently
            August 22, 2023

            Hi Cory,
            Just received 40 min ago a notification for a PS Beta update, to the version 25.0 though I already have updated to 25.0.
            I did the update anyway, and the exe is different (a little more space on my ssd).
            I tried straight away the generative fill but it has failed like before : the element I wanted to remove remains and the color is modified.
            I have tried something, as I saw some people didn't experiece the colour issue. My photo is 16 bits and ProRGB. I converted it to 8 bits, failure. I converted to sRGB and the colour are not modified anymore!
            I have not experienced this colour issue before: I have edited a lot of pictures in Beta 24.7 in ProRGB and colours remained accurate.

              M
              marco31755650yjh8
              Participating Frequently
              August 22, 2023

              Hi again,

               

              I have big problems with generative fill in ver. 25

               

              When I use it to fix the skin, I can see the edge of my selections... 

              I'm going crazy. The previous version worked so well 

               

               

                M
                marco31755650yjh8
                Participating Frequently
                August 22, 2023

                sorry, wrong file
                this is the one

                 

                  J
                  Jeff251855812fwt
                  Participating Frequently
                  August 22, 2023

                  This exactly the kind of problem I got with Beta 25! I have tried to remove objects on a solid grey backgound. Is has not remove what I wanted to be, but changed the colour to a brighter grey winthin my selections which are now visibles.
                  Beta 24.7 was very efficient, 25.0 is for unusable for my work.

                    K
                    katalagzi
                    Participant
                    August 21, 2023

                    "Nem lehetett végrehajtani a(z) 'Generatív kitöltés' parancsot egy programhiba miatt."

                     

                    "The 'Generative Fill' command could not be executed due to a program error."

                     

                    i've tried several images, closed and opened the ps beta, then uninstalled, redownloaded but still not working 😞

                      B
                      bykatyusha
                      Participant
                      August 21, 2023

                      I had the Photoshop (Beta) program (24.7), but generative pouring stopped working in this version of the application, although everything was fine before. Whenever generative fill was used, it gave a message that the feature was available in a new update. So no rolling back to old versions of photoshop works.  Having updated the application, it just stopped starting and started giving this error. This did not happen with other Adobe programs. I am using Windows 10 on a MateBook d14 laptop with an AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz processor

                        R
                        rat5E87
                        Participant
                        August 20, 2023

                        Hi I'm based in Ireland - can't get version 25 of photoshop beta so lost all generative features. Working off a Macbook updated to latest OS, redownloaded / installed creative cloud but latest version of PS beta available is 24.6.. any ideas Cory?

                          R
                          rat5E87
                          Participant
                          August 20, 2023

                          solved. uninstall / reinstall

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