결제가 됐는데, 결제가 안되었다고 떠요

[진아5C45]

카드결재로 오늘 결재가 됐다고 뜨는데, 포토샵을 여니 구매이력이 없다고 떠요 

[Manan Joshi]

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[andreamaestri]

Make sure you're using the right Adobe account and try to check if you have any invoice  https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html