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Non5EC5
Participating Frequently
May 8, 2023

P: Blue box appears when moving objects.

  • May 8, 2023
  • 15 replies
  • 2001 views

 

1 or multiple blue boxes appears when I zoom in/out or move elements in the artboard. 
Does anyone know how to fix this issue? 

This topic has been closed for replies.

15 replies

Andrew Sender
Community Manager
Andrew SenderCommunity Manager
Community Manager
May 17, 2023

Thanks @Non5EC5 

I experienced something similar with random green lines appearing.  I'll let engineering know and look into it further.

Andrew

 

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 17, 2023

    @Non5EC5 

    Could you create a NEW file that is just random artwork or something that shows the issue and then share that with the team?

     

    N
    Non5EC5Author
    Participating Frequently
    May 17, 2023

    Hi Andrew, I won't be able to share any files for confidential reasons but it happened everytime in different files! 

    Andrew Sender
    Community Manager
    Andrew SenderCommunity Manager
    Community Manager
    May 16, 2023

    Hi @Non5EC5 , can you share the PSD file you were using that caused the blue box to appear while zooming or moving elements?

    Andrew

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 16, 2023

    Thank you again @Non5EC5 the team will look into this.

     

    N
    Non5EC5Author
    Participating Frequently
    May 16, 2023

    Looks like the new version was the reason. I changed it back to the previous version! THank yoU!

    Andrew Sender
    Community Manager
    Andrew SenderCommunity Manager
    Community Manager
    May 11, 2023

    Hi @Non5EC5 ,

    Can you also try disabling Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing?

    Andrew

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 10, 2023

    @Non5EC5 curious if you have tried rolling back a version and how it works?

     

    https://helpx.adobe.com/download-install/using/install-previous-version.html

     

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 10, 2023

    Ah my bad you are on a Mac, not Windows.

    N
    Non5EC5Author
    Participating Frequently
    May 10, 2023

    Hi @Kevin Stohlmeyer . I've tried lookin into it but couldn't find a way to disable it. 

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