• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can Creative Cloud Libraries broken Photoshop?

Enthusiast ,
Aug 05, 2024 Aug 05, 2024

Copy link to clipboard

Copied

window10 os

 

And please don't move this thread to the discussion tab. What I do is more like a short report and a question, but the bug is real.

 

I've been reporting bugs for years but this was my first time.

I don't know exactly when it starts.
Photoshop 2024 (25.6? 25.4? maybe)

 

And from a few months ago, including the

Could not complete your request Select Subject Classifier model not loaded correctly.

And There have been a lot of strange bugs.
For example, if you try to turn off Photoshop, there's a weird phrase that says you can't save a new preset, and Photoshop slows down a lot.

And what's more interesting is that I have Photoshop that fits me (with a few bugs) for each year.
And the weird phenomenon that started with 2024 affected all the way down to the lower versions (2023, 2022, 2021, 2020~), and even 2024 was somehow available, but all the lower versions slowed down tremendously, let alone the Could not complete your request Select Subject Classifier model error. As if GPU acceleration wasn't supported at all.
Just a simple clone stamp, or just a few jpg files.

 

So I realized something was wrong and tried window updates, studio driver checks, warcom driver checks, GPU replacements, CPU replacements, but they were still the same.
So I had no choice but to use it up to 25.6, 25.7 and now 25.11.

And yesterday I deleted the folder of below path.

 

C:\Users\yourusername\AppData\Roaming\Adobe\Creative Cloud Libraries

 

 

And everything is settled.

Of course, I reinstalled it as I said, and I reset my preferences dozens of times.

I'm also wondering why that library folder directly affects performance, and I don't understand why some kind of bug that started with a certain version of Photoshop 2024 affected all the other Photoshop subversion as well.

 

I'm also wondering why that library folder directly affects performance, and I don't understand why some kind of bug that started with a certain version of Photoshop 2024 affected all the other Photoshop subversion as well.

 

I'd like to hear from the developer staff.

 

Bug Unresolved
TOPICS
Windows

Views

140

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
4 Comments
Enthusiast ,
Aug 05, 2024 Aug 05, 2024

Copy link to clipboard

Copied

Additional information :: Erasing Creative Cloud Libraries worked temporarily, but after turning off Photoshop a few times, windows like Can't save new fresh pop up again and then they get incredibly slow down. All Photoshop is tainted.

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 06, 2024 Aug 06, 2024

Copy link to clipboard

Copied

Hi there. We're sorry for the trouble. I'll need more info to help you figure this out. 

 

Please share the system info of Photoshop from Help > System info > Copy & paste into a text document > Upload as an attachment here.

 

Thanks, 

Shivani 

Votes

Translate

Translate

Report

Report
Enthusiast ,
Aug 06, 2024 Aug 06, 2024

Copy link to clipboard

Copied

@Shivani Somayajula  I will check it yesterday evening and check the system information roll again on my working day because today is my day off.

However, it is clear that 2024 (25.11 for now) is the cause.
Because I installed 25.11 not only on the computer I use but also on my fellow computer I use 2022 and all versions are broken.

So I'm not sure of the exact start version of the bug, but I'm guessing it's roughly around 25.6.
The solution to this for a few months was not to install the 2024 version.
Everything is ruined from the moment you install it.

 

But if you look at the subversion being compromised, 2024 can be used somehow (this isn't normal either), I think it's causing something wrong with the creative cloud or adobe library that's overseeing it.

Why I doubt it is because after reinstalling Windows 10OS on my work computer and installing Creative Cloud, Photoshop 24.0.1 (Photoshop 2023) is just as bad already. (This is the version I've been using all along). And I tried replacing it with a spare CPU, and it was just as good.

Therefore, Photoshop 2024 may not be the cause directly, but we can only infer that there is something wrong with the creative cloud itself that is being updated together then.

Votes

Translate

Translate

Report

Report
Enthusiast ,
Aug 06, 2024 Aug 06, 2024

Copy link to clipboard

Copied

LATEST

And if you look at the previous release notes for the Creative Cloud of the cause I suspect, you can see that something has changed around that time.


Version 6.2.0.554 was released on May 10, 2024 (required release)

Improved user interface for viewing and managing pending application updates.
Easily view and manage credits generated from the account menu.
Use application preferences to display or hide recent files from the Home tab.
A recent section of the Home tab has been improved.
For businesses with access to Creative Cloud Edition 4, the Firefly tab has been released exclusively.
In-context purchases have been activated in Creative Cloud for Teams.
Enterprise users with Acrobat privileges can now access cloud-based documents via the Files tab.
Support for Microsoft Visual C++ 12.0 has been discontinued.
Fix bugs and technical improvements.

 

 

" Support for Microsoft Visual C++ 12.0 has been discontinued. "

Is it because of this?
I think I'll have to check if I can install a previous version of Creative Cloud.

Votes

Translate

Translate

Report

Report