Skip to main content
Participant
September 15, 2024

Can't get rid of a screen that is blocking access to Creative Cloud App

  • September 15, 2024
  • 3 replies
  • 277 views

This screen showed up on my computer about a week ago and I can't delete it. I is preventing access to the Creative Clous App

3 replies

Participant
September 16, 2024

Semaphoric, I tapped around on the butterfly photo and, lo and behold, an X appeared. I was hidden until I tapped around. Needless to say, I will not be hunting for the "What's New" icon. Thanks again.

Participant
September 16, 2024

Thank you for the reply, however, there is no X in the upper right corner, as there would normally be, and the only icon that is active is the "Read the update" button below the photo of a butterfly. We'll keep looking.

Semaphoric
Community Expert
Community Expert
September 16, 2024

Click on the X in the upper right corner to close it. You can open it back up by clicking on the "What's New" icon in the lower left.