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Tonasaka
Tonasaka
Participating Frequently
August 22, 2024

constantly prompted to add a library

  • August 22, 2024
  • 15 replies
  • 4950 views

Photoshop Version 25.11.00
Windows 11 Pro
Version 23H2
OS build 22631.4037

My library panel continuously resets to the front panel (not my library) and I keep running into a prompt to add libraries to my adobe apps, followed by a pop tutorial that doesn't obey the "skip" command. But my libraries are already defined as well as my workspace. It's hard to say what causes it or when, it just seems to happen often and randomly. Instead of showing the color palettes of "my library", it defaults to the previous screen showing all libraries and presents this popup for "add libraries". 

Attached is a screenshot of the panel that pops up. After clicking done, it goes into another 3 step popup that will not skip unless clicked 2x or more.

This seems to be a bug, but is there a workaround? How to stop this?

 

[Mod: Moved to the bug section of the Photoshop forum]

 

    15 replies

    Show previous replies
    R_H__
    R_H__
    Inspiring
    October 9, 2024

    Also waiting for a fix. Messages popup everytime I open PS and AI, very annoying. 

    D
    defaultzpeu5ebcubpi
    Participant
    October 3, 2024

    I'm having the same issue and came here looking for a solution.

      S
      Stuart Gould
      Participating Frequently
      October 8, 2024

      I also came here looking for a solution. I have a brand new laptop with Win11. Up to date in every aspect. Installed PS, all up to date, as is Creative Cloud and everytime I use Photoshop, I get the messages about sharing and creating libraries. It's annoying the hell out of me. 

      J
      ja5DF4
      Participant
      September 20, 2024

      This is so annoying!!!! It does not go away, even when i disable the Tool Tips. Constantly getting these annoying popups just to go in my library. When exactly are they going to fix this persistant annoying issue???

        Tonasaka
        TonasakaAuthor
        Participating Frequently
        September 27, 2024

        I feel compelled to continuously reply to anyone to keep the thread active, after Adobe having auto prompted by email "has the issue been resolved", and responses from any staff that might be roaming the forums is fleeting. 

        The issue has not been fixed and it's been going on sooooo long. Long before I ever brought it up and through at least one update. I just kept thinking and hoping it would get worked out.


          M
          m5heath
          Inspiring
          October 1, 2024

          Driving me mad too - when are Adobe going to get round to fixing it?

          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          August 22, 2024

          Hey, @Tonasaka. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

           

          In the Creative Cloud app, go to Help> About Creative Cloud and scroll down to find the version of the Libraries component.

          I've tried closing and opening the Libraries panel without closing PS 25.11 on Windows. This might be workflow-specific behavior. Please try and share a detailed series of steps to trigger this behavior.

           

          Awaiting to hearing from you. Thanks!
          Sameer K

          (Use '@mention' to tag me when you reply)

            Tonasaka
            TonasakaAuthor
            Participating Frequently
            August 30, 2024

            @Sameer K Any update? I posted many details per your request. Apparently I forgot to @mention you.

            S
            Stuart Gould
            Participating Frequently
            November 14, 2024

            @Sameer K 

             

            I have done the procedure and deleted those folders. Restarting CC and it did not state an update was available. I do have auto setup but I did a check for updates manually as well and nothing. I have reopened PS and the problem persists. 

             

            Very frustrating! 


            Over a month and no reply and no fix in sight. Come on Adobe! PS has updated since this and still no fix included. 

              M
              Mike32232381ugye
              Inspiring
              August 22, 2024

              These annoying messages keep showing up on all adobe apps. Everytime I open PS, AI or AE, I ALWAYS have to click through these when I go to use the library.  There's no way to disable it. They look like rich tooltips, but I have "Show Rich Tooltips" disabled. If they can't be disabled in the preferences, they should have a "don't show this again" checkbox.

              V25.11.0
              Windows 11 V23H2

               

                Tonasaka
                TonasakaAuthor
                Participating Frequently
                August 30, 2024

                It's really disruptive, a distraction. It's buggy as hell.

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