Export, or Expotr as not working

Forum|Forum|9 months ago
June 21, 2025
3 replies
217 views

When I click export or export as nothign happens.

OS: windows 11

hardware: Asus ROG

troubleshooting done:

-reinstall PS

-windows update

-uncheck GPU

-check disk space

-allocate new scratchdisk

-reset export settings

-no plugins used

Recently ran sfc and disk cleanup which may be related.

Windows

Correct answer Ged_Traynor

@Nikolett298768217fr3 try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

N

Nikolett298768217fr3Author

Participant

thank you but unfortunately it did not resolve the issue.

Sameer K

Community Manager

Hey, @Nikolett298768217fr3. Welcome to the Photoshop Community. Great suggestion from @Ged_Traynor & @Ben107584 M.

Please share details if this happens with a specific document. If yes, share the sample PSD and the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here.

For a temporary workaround, go to Photoshop > Settings > Export > Use legacy 'Export as' & restart Photoshop. Also, have you tried using Photoshop (beta)? Go to Creative Cloud > Apps section > Beta Apps tab.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

B

Ben M

Community Expert

Something I have tried in the past is to log in as another user or guest user on the computer if that is an option for you. There have been times when I get weird issues and by logging in as another user I notice the errors do not exist. But if this does work, then usually the next step is to migrate to the new user account on the computer.