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defaultn7mqzc6qyqf9
Participant
March 19, 2025
Answered

Exporting Photoshop Online multiple artboards - 0 bytes

  • March 19, 2025
  • 2 replies
  • 302 views

Issue: When exporting a file with multiple artboards in Adobe Photoshop online, the file gives an export message of "Your document was exported but its Content Credentials couldn't be attached or published", despite not having any content credentials in the original file. The exported file is 0 bytes in size and cannot be opened. The original file was created as a .psd (in PS 26.4.1), then saved in the cloud and attempted to edit/export using photoshop.adobe.com.

 

Photoshop version: Photoshop online.
OS: MacOS 15.2.

Chrome Version 134.0.6998.89 (Official Build) (arm64)

 

Steps to reproduce:

Open an document with multiple artboards in Photoshop Online
Select "Main Menu> Export As..." and export the image to your local computer as jpg or png.
Inspect the file on your local computer and see the file size is 0 bytes.

 

Expected result: File are downloaded correctly, images with multiple artboards are downloaded as multiple files.
Actual result: Only a single file is downloaded with 0 bytes/no data. There is no explanation as to why the content credential warning is displayed.

Correct answer Benjamin Trissel

Thanks! Yes, PS Web currently has a bug that is causing export to PNG or JPG to fail if there is any generative AI in the document. As per art boards - PS Web currently does not support art boards, so you will only get the single file on export. 

2 replies

B
Community Manager
Benjamin TrisselCommunity ManagerCorrect answer
Community Manager
March 19, 2025

Thanks! Yes, PS Web currently has a bug that is causing export to PNG or JPG to fail if there is any generative AI in the document. As per art boards - PS Web currently does not support art boards, so you will only get the single file on export. 

D
defaultn7mqzc6qyqf9Author
Participant
March 19, 2025

Update: I have learned that the reason for the glitch is because I had used generative AI in the document, leading to a notice being sent about the Content Credentials. I was able to make a new, identical document with no generative AI (and thus the content credential did not have a record of this), and I was able to export the file.

 

However, exporting the file (has multiple artboards) resulted in a single file jpg, which is still a bug.

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