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DraegerArt
Participating Frequently
July 7, 2022
Question

Freeze/Endless Loading after trying to drag layers

  • July 7, 2022
  • 12 replies
  • 1769 views

This has been happening for me on and off for months. On some days I will have it happen multiple times in a day, and other days it won't happen or will just happen once.
When it occurs: I will try to drag multiple layers around in the layers window/panel from one area to another, the program will suddenly freeze, and I will get stuck in an endless load/not responding state. It will never crash; so I can't submit a crash report, and it won't create an auto-save when this happens so I always lose work. It doesn't matter if it's a local or creative cloud document, it can occur in either format. I am usually using lots of vector shapes because I am doing UI design work, so that may be related.
Here's a screenshot of how it looks ion the layers panel when this occurs:

I am running the latest version of photoshop currently, but I always stay up to date, so this has happened in multiple versions. I also keep my windows up to date as well. This is my work PC, so everything is set to auto-update.

PS Version: 
Photoshop 2022 v 23.4.1
OS Version:
Edition: Windows 10 Enterprise
Version: 21H1
System type: 64-bit operating system, x64-based processor
OS build: 19043.1766
PC Info:
Processor: Intel(R) Xeon(R) Gold 6234 CPU @ 3.30GHz (32 CPUs), ~3.3GHz
DirectX Version: DirectX 12
Graphics Card: NVIDIA GeForce RTX 3070
Memory: 262144MB RAM
Available OS Memory: 260766MB RAM

This topic has been closed for replies.

12 replies

lukaszr68096461
Participant
September 26, 2023

This is really infuriating, I don't know how many time I lost my work because of this

 

Mark.Dahm
Community Manager
Community Manager
July 20, 2022

@DraegerArt , sorry, this one is frustrating. Have you tried blowing away your preferences for the build that you are using, then also toggle the 'Deactivate Native Canvas' switch and restart, if simply redoing prefs doesn't work.

DraegerArt
Participating Frequently
July 20, 2022

Sorry, I haven't responded....I honestly can't quite pin down what in my workflow is causing this other than simply moving layers around. I've been trying to work it out. I even got it in a new document with only 2 layers in it yesterday that I created after using "duplicate layers" to a new/empty documrent. I do almost always need to have multiple photoshop documents open... but that's "normal". (I was in QA for many years and am well-versed in reproducing bugs and explaining the process, so if I knew more.. or at this point; when I know more, I'll definitely tell you!)

CShubert
Community Manager
Community Manager
July 14, 2022

Hi @DraegerArt , would it be possible to share your workflow or steps to reproduce so the team can try to do the same and see what is happening?

 

Thank you,

CShubert
Community Manager
Community Manager
July 14, 2022

Ok, @DraegerArt. will pass this on to the team to see what else might be happening.  Thank you for your patience, hang in there and we will do all we can to help you.

 

Thank you,

DraegerArt
Participating Frequently
July 13, 2022

Okay so I did this, and now I am not only getting this crash but the Select and Mask crash that plagues my existence that I haven't seen in a long time has returned.

CShubert
Community Manager
Community Manager
July 12, 2022

Thank you for the update @DraegerArt.

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.   Let's try this:

 

Close Photoshop
Restart the computer
Use the Adobe Creative Cloud App to uninstall Photoshop
Restart the computer
Install Photoshop via the Creative Cloud App without launching any other programs.
Restart the computer
LaunchPhotoshop
Wait 5 minutes... does the error persist?

 

Thank you,

DraegerArt
Participating Frequently
July 12, 2022

Well that didn't take long... sadly, I got the freeze. Not sure if this helps; but the layer or layers I am attempting to move appear duplicated whenever this happens. The selection will also appear offset from the mouse cursor instead of under it. I also get stuck in the "grabby" fist cursor.

DraegerArt
Participating Frequently
July 11, 2022

Okay! I've adjusted back to 70% and I downloaded the latest driver. I'll see how this functions this week and give an update when I have one (or in a week if this fixes it!) I do know I did have this happen with the memory set to 70% previously, I actually upped it to see if it would help avoid the crash a while ago.

CShubert
Community Manager
Community Manager
July 11, 2022

Thank you for your sysinfo @DraegerArt, a couple things we notice. You have your Ps memory usage set to 85%, it is reccomended to not exceed 70%, please change this in Preferences and restart.  Also, your video drivers appear to be 4 months old, so they should be updated if possible and restart the computer... did that fix anything?

 

If not, 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

Thank you,