• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
23

How do I write a bug report?

Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

Copy link to clipboard

Copied

When logging a new bug report, it's helpful to the Photoshop team when the information in the report includes steps describing how they can reproduce the bug experience. Once we can reproduce an issue, then we can start to investigate a fix. 

 

Note: If after a bit of troubleshooting we find that the bug report is in-fact not a product bug, the bug report may be moved out of Bugs and over to Discussions.

 

Find Adobe Digital Imaging Community Bug and Idea Reports

You can search the lists of bug reports and feature requests prior to logging a bug report or requesting a feature.

 Product ➡ 

Photoshop Ecosystem (Mac/Win, iOS)

Photoshop Beta (Mac/Win, Web)

Lightroom Classic (Mac/Win)

Lightroom Ecosystem (Cloud-based)(Mac/Win,

iOS/Android/Web)

Adobe Camera Raw

Bugs

Search Bugs

Desktop: Fixed

iPad: Fixed

Search Bugs

Search Bugs

Fixed bugs

Search Bugs

Desktop: Fixed

Mobile: Fixed

Web: Fixed

Search Bugs

Fixed bugs

Feature Requests

Search Ideas

Search Ideas

Search Ideas

Search Ideas

Search Ideas

 

Use the template below as a guide for posting the most meaningful bug reports for the team.

 

Bug report template:

Issue

  • Photoshop version
  • OS


Steps to reproduce:

  1. ...
  2. ...
  3. ...

 

Expected result
Actual result

 

 

 

Anatomy of a great bug report:

 

Issue: Provide a succinct one-line issue statement
(i.e. Photoshop does X when using a tool or plugin)

Provide Photoshop version: Help>System Info>Copy the top line with Photoshop version
Provide OS and version: macOS 12.2

Issue: Provide good steps to reproduce the behavior:
Step 1 to reproduce the issue (i.e. open a new CMYK document)
Step 2 to reproduce the issue (i.e. add layer or use tool)
Step 3 to reproduce the issue (i.e another needed step)


Expected result: Photoshop should do Y
Actual result: Photoshop does X

* Optional, but useful: Upload a Test file (can be shared through CC files or other third-party storage), screenshot, video or gif file capturing the issue

 

pin-icon
Bug Unresolved Locked
TOPICS
iPadOS , macOS , Windows

Views

9.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines