Photoshop Generative Fill Error - We've encountered an issue and can't complete your request...

[Lisa23737060rmqx]

When I use the generative fill to add detail to an image I get the error "We've encountered an issue and can't complete your request at this time.  Thank you for your patience. Please try again later. "

The error has persisted since last week.  I have tried severals to use it.  I have updated and reverted to old versions trying to fix this problem to no avail. As of right it now it causing a work stoppage.

Thanks,

Lisa Noble

[MarkDS]

I have had this issue as well, but it never lasted as long as you report. Generative fill is using Adobe resources fed through the Internet, so I have always assumed such problems arise from image generation or Internet issues somewhere along the chain between Adobe's data banks, servers and my computer. It would be best to raise the matter to Adobe tech support.

[Lisa23737060rmqx]

Thank you for your response.  I will check in with the helpdesk.  May I ask are you on a MAC or a Windows machine?

[MarkDS]

I am using a Mac Studio with the Ultra M1 platform and Mac OS Monterey 12.6. I'm not sure that this matters to the problem however. If anything, this hardware should assure very efficient performance.

[Lisa23737060rmqx]

Thank you.

[Riccardo Anz]

Hi Some issue here. Did you get any aswer from Adobe Tech support? 

Thanks in advance