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27

Photoshop Generative Fill Error - We've encountered an issue and can't complete your request...

Community Beginner ,
Aug 28, 2024 Aug 28, 2024

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When I use the generative fill to add detail to an image I get the error "We've encountered an issue and can't complete your request at this time.  Thank you for your patience. Please try again later. "

 

The error has persisted since last week.  I have tried severals to use it.  I have updated and reverted to old versions trying to fix this problem to no avail. As of right it now it causing a work stoppage.

 

Thanks,

 

Lisa Noble

 

 

 

Bug Unresolved Locked
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correct answers 1 Correct answer

Community Expert , Feb 04, 2025 Feb 04, 2025

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Contributor ,
Aug 28, 2024 Aug 28, 2024

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I have had this issue as well, but it never lasted as long as you report. Generative fill is using Adobe resources fed through the Internet, so I have always assumed such problems arise from image generation or Internet issues somewhere along the chain between Adobe's data banks, servers and my computer. It would be best to raise the matter to Adobe tech support.

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Community Beginner ,
Aug 28, 2024 Aug 28, 2024

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Thank you for your response.  I will check in with the helpdesk.  May I ask are you on a MAC or a Windows machine?

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Contributor ,
Aug 28, 2024 Aug 28, 2024

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I am using a Mac Studio with the Ultra M1 platform and Mac OS Monterey 12.6. I'm not sure that this matters to the problem however. If anything, this hardware should assure very efficient performance.

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Community Beginner ,
Aug 28, 2024 Aug 28, 2024

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Thank you.

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New Here ,
Sep 02, 2024 Sep 02, 2024

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Hi Some issue here. Did you get any aswer from Adobe Tech support? 

 

Thanks in advance

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New Here ,
Dec 03, 2024 Dec 03, 2024

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Hi, man! I just got the same issue and I found a sollution that worked for me - Press Windows Button (I don't know what that is for Mac), then Typo Windows Defender - Then press Turn windows defender firewall on or off - And then switch it off. It worked for me. The bad thing is if you want to keep your Windows defender on. Probably it you do some exeption in the firewall settings, it could work too. Good luck!

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New Here ,
Dec 03, 2024 Dec 03, 2024

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same issue here for the last hour. bar loads fully and fails... i think its a general problem.

pinkburger_0-1733261976433.pngexpand image

 

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New Here ,
Dec 03, 2024 Dec 03, 2024

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Screenshot 2024-12-04 032300.pngexpand imagesame problem from last week plase fix this as soon as possible 

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New Here ,
Dec 03, 2024 Dec 03, 2024

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same here... i have tried other network and restarted my laptop, it still occur everytimeexpand image

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New Here ,
Dec 03, 2024 Dec 03, 2024

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I am trying to reach the support, I believe like many many others. I have both windows and mac and issue is same for both, so pretty sure not about a operating system. Anyone gets an answer from support, please kindly write here.

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New Here ,
Dec 03, 2024 Dec 03, 2024

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Anyone is able to reach and learn anything on the issue ? Failed to connect to an agent for 3 conversations. It keeps waiting, saying sorry for the delay, and ending the conversation automatically after some time.

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New Here ,
Dec 03, 2024 Dec 03, 2024

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I get a reply, rolling back photoshop to 25.12 was suggested. It is a general issue and team is working to fix. I will try and write here if 25.12 works

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New Here ,
Dec 03, 2024 Dec 03, 2024

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Same here! 23:21 03/12/24

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New Here ,
Dec 03, 2024 Dec 03, 2024

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Going back to my comment, it's now working! 

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New Here ,
Dec 15, 2024 Dec 15, 2024

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I'm getting this error as well.  We've encountered an issue and can't complete your request at this time. Please try again later.  Has there been a bug fix?

aaron_4556_0-1734294085880.pngexpand image

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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dostum aynı sorun bugun bende de baÅŸladı. siz sürüm yükleyince düzeldimi ? 

 

,

++++++++

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same Problem, after updating to the last version it starts happening

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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same here

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same problem right now, start 1h ago.

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Confirm with me since this morning also the same problem

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same Problem

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same problem here, do we have to rollback?

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same problem!

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Problem started today, restarted PS and laptop, switched to 3 diff networks but still doing the same. Hopefully it's an Adobe server problem and not the software

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New Here ,
Feb 04, 2025 Feb 04, 2025

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We've encountered an issue and can't complete your request at this time. Please try again later.

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