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P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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AI generator is not working at all 

 

{Title updated by moderator}

Bug Fixed Locked
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correct answers 1 Correct answer

Community Expert , Feb 05, 2025 Feb 05, 2025

Hi Everyone - late yesterday the problem was resolved. If you are still having issues with Gen Fill/Firefly please start a new thread with all relevant details!

 

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correct answers 1 Pinned Reply

Adobe Employee , Feb 05, 2025 Feb 05, 2025

The issue is resolved, and the thread has been locked. If you see an issue, please feel free to start a new conversation with the required info.

Status Fixed

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replies 326 Replies 326
326 Comments
New Here ,
Feb 04, 2025 Feb 04, 2025

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Merhabalar Photoshop, ekran kartı sürücüsü ve camera raw güncel olmasına raÄŸmen photoshop da  ( Camera Raw grafik hızlandırma sisteminiz tarafından desteklenmiyor ) uyarısı alıyorum. Tüm programları silip tekrar yüklediÄŸim zaman sorun yok ama daha sonra tekrar böyle sorunla karşılaşıyorum. ACÄ°L ÇÖZÃœM LÃœTFEN

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Generative fill not working.

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Explorer ,
Feb 04, 2025 Feb 04, 2025

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Safeer_Ahmed_0-1738675682117.pngexpand image

Why does my Generative fill keep giving me this error again and again, yesterday it worked perfectly and my internet is working fine as well. Is the service down or something?

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Hi, 

The Ai side of things on phtoshop seems to be down for most people i am in contact with today 2/4/25. - Im UK baased. 

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Explorer ,
Feb 04, 2025 Feb 04, 2025

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If you're having issues with ps genfill since this morning, here's what worked for me:

Go to creative cloud , my apps, right click on photoshop, see versions and install an older version, 

 

the version that worked for me was v25.12.1

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New Here ,
Feb 04, 2025 Feb 04, 2025

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I have the same problem with the latest version. Mac Studio, PS 26.3. I did the same - rolled back to version 25.12

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Hello, for me the same, not working since morning –  Czech republic. 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Rolling back to version 25.0 allows for normal use.

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Screenshot 2025-02-04 122709.pngexpand image

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Can confirm this. Woke up to a massive workload and deadlines. Photoshop autoupaded and the tool isnt working. I'll be turning that off... 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Generative fill does not work. It worked before. I have been in Russia for a few days, but my paid account was purchased in Latvia. Maybe that was the reason? But I have been in Russia for a month, and everything worked until today.

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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I have the same Error.jpgexpand image

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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I noticed my Photoshop has updated today and since then the Generative fill is not working.....

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Explorer ,
Feb 04, 2025 Feb 04, 2025

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Hi,

 

I just tried to expand an image within Photoshop I've created with Firefly online, like several times before. But today it won't work anymore. There's simply no result. Even to add something to the image won't work anymore. So I guess Firefly isn't working within Photoshop today.

 

I'm the only one with this experience?

 

Cheers

 

Anna

 

I'm using Photoshop 26.03.0 on my iMac

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Generative fill not working. please help me.

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New Here ,
Feb 04, 2025 Feb 04, 2025

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generative fill option does not give any output. i tried to block firewall , i connect different wifi i used different pc etc. but it doesnt work. The bar fills ant at the end it waits a lot and says there s a problem thats why we cant do this pls try again later. i also cannot use generative fill in photoshop web version too. but i can create an image in photoshop web. but i also can not use generative fill in that image too. sorry for the bad english.

1.PNGexpand image

2.PNGexpand image

3.PNGexpand image

   

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Idem ca ne fonctionne pas chez moi depuis ce matin non plus...

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New Here ,
Feb 04, 2025 Feb 04, 2025

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The same issue, not working.  Ruined my day workflow..

dznet_0-1738676747884.pngexpand image

 

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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KevinStohlmeyer_0-1738676906054.pngexpand image

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Hi Support Team,

I hope you're doing well.

It seems that Generative Fill and Generative Expand in both Photoshop and Indesign have not been working on any of the devices used by me and my colleagues for the past day or two. We've tried across different setups, but the issue persists (see screenshot below).

Could you please check if there’s an ongoing issue or provide any guidance on how to resolve this?

Thanks in advance for your help!

 

elisabetta31098712xkfn_0-1738676902665.pngexpand image

 

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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KevinStohlmeyer_0-1738676946727.pngexpand image

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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How did you roll back to version 25.0? I was already experiencing issues before updating today.

 

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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same for me ...

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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There is an issue with the servers. Please be patient while it is resolved.

go to status.adobe.com for more details.

KevinStohlmeyer_0-1738677041714.pngexpand image

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same here. Frustrating.

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