• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
89

P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

AI generator is not working at all 

 

{Title updated by moderator}

Bug Fixed Locked
TOPICS
Windows

Views

13.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 05, 2025 Feb 05, 2025

Hi Everyone - late yesterday the problem was resolved. If you are still having issues with Gen Fill/Firefly please start a new thread with all relevant details!

 

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Feb 05, 2025 Feb 05, 2025

The issue is resolved, and the thread has been locked. If you see an issue, please feel free to start a new conversation with the required info.

Status Fixed

Votes

Translate

Translate
replies 326 Replies 326
326 Comments
Explorer ,
Feb 02, 2025 Feb 02, 2025

Copy link to clipboard

Copied

I used Generative Fill and Generative Expand during most of 2024 without issue. Suddenly, it does nothing. 

 

I'm on an Intel 2020 Mac running Sequoia 15.1.1. I keep updating to the latest version on PS, now on 26.3. I'm on a personal machine with no firewall. Nothing is grayed-out, all permissions are fine. 

 

I've tried making selections on the image, expanding the crop and selecting Generative Expand, it runs the progress bar to completion and then outputs literally nothing. Tried on the base layer, making a new layer, flattening image, nothing works. Just a blank marquee selection or whatever was there initially. 

 

What is going on?

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 02, 2025 Feb 02, 2025

Copy link to clipboard

Copied

UPDATE: This appears to only happen with certain images, and only ones containing people. These are modeling images in swimsuits, but there is no nudity. Does Adobe have some sort of content filter that is preventing this from working normally?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Hi, i've just updated my photoshop to 26.3 version, but the generative AI doesn't work and it shows  the message.

How can i solve it?

I'm using a MacOS Ventura 13.7.1

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

스크린샷 2025-02-04 오후 7.29.19.pngexpand image

 

The router briefly went off and on due to an error, and since then, the Photoshop AI-related features have not worked. I've tried switching the Mac on and off, and I've tried installing the previous version, but I still have the same symptoms.

Votes

Translate

Translate

Report

Report
Participant ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Generative Fill has stopped working on my MacBook Pro without any changes on my end.

Here’s what happens:

  • After a long, slow analysis, a general error message briefly appears, then disappears.
  • See attached screenshots.

Steps I’ve tried:

  • Rebooting (macOS 15.1.1 Sequoia)
  • Uninstalling/reinstalling Photoshop and PS Beta (Generative AI no longer works in either)
  • Switched cache disks as another thread suggested
  • Tried on my GF's laptop, same error. 
  • Resetting preferences

    When running generator, I've noticed new tips appear in the dialogue window.  This means, Adobe has been revising this feature.  



Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Generative Fill 기능을 사용하면 위와같은 에러창이 뜨네요.
오늘 갑자기 에러창이 뜹니다.

어제까지만 해도 잘 사용을 했습니다.

왜 이럴까요?

스크린샷 2025-02-04 오후 7.20.14.pngexpand image

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

February 2025 - first time I've encountered this problem - it was all working fine for me last week. Windows laptop, latest version of PS.

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

This error just appeared for me too. Tried to update app, restart machine, nothing worked. We need to work, please resolve! 

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Yes, I am getting the same error message, both with the final version (26.3) and with the latest beta version.
I have no problem with the internet connection, as I am using it with other software and everything works fine.
Creative Cloud Desktop is also unable to sync libraries. It seems to be an issue with Adobe's servers.

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Generative fill hasnt been working for more than an hour, tried everything :
Restart Ps, restart computer, changed project, checked internet connectivity,...

스크린샷 2025-02-04 오후 7.20.14.pngexpand image

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Same here...

Fny74_0-1738665732457.pngexpand image

 

Votes

Translate

Translate

Report

Report
Participant ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

resetting doesn't work for me, nor did re-installing, rebooting, Beta version..etc.  Just stopped working, period. 

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Same here - I even rolled back to 26.2.0 Still not working.
Not just me either - my collegue (who works offsite) is also having the same issue. So can rule out any internet issue or it being an isolated issue.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Same here. Maybe there are some issues with their servers.

Votes

Translate

Translate

Report

Report
Participant ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

got a different error message so I'm adding to the post. 
Screenshot 2025-02-04 at 17.46.17.pngexpand imageScreenshot 2025-02-04 at 17.22.36.pngexpand image

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Starting having this issue 20 minutes ago

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Since I just updated my Macbook Pro to software version 15.3, generative fill in Photoshop gives only error messages when I try to generate something. I tried it in multiple different photos, updated my Photoshop to latest version and set my Macbook off and on multiple times.

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Generative Fill 기능을 사용하면 에러가 발생합니다.

왜 그럴까요?

스크린샷 2025-02-04 오후 7.20.14.pngexpand image

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Possibly, but I pay monthly for stable servers lmao

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

same, worked just fine an hour ago then boom, nothing works

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

same here

Votes

Translate

Translate

Report

Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

started having this issue today too, as are my coworkers, all using macbooks with latest updates, as multiple people i assume a server issue?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Well, seeing as my Photoshop updated today, can't be coincidence. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Same here, I tried PS 2025, PS Beta, and the web based PS but it's not working in any of them. 

Hoping it's not just my account with this problem?

Votes

Translate

Translate

Report

Report
Explorer ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

No, lot aof people are affected, it's not you

Votes

Translate

Translate

Report

Report