P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

[MYRIAM_ISSA4971]

AI generator is not working at all 

{Title updated by moderator}

[michael3358114469x4]

Same here in France. Hope it's fixed in the day.

[jane-e]

@majovi 

It's a server issue. Check the status here: 

https://status.adobe.com/?linkId=100000336196612

Jane

[alex4278]

I just finished a chat with an Adobe Photoshop agent, this was the response they provided...

"We sincerely apologize that Adobe's Generative Fill and Generative Expand services are currently experiencing an outage. Our technical team is aware of the issue and is actively working to resolve it as quickly as possible.

Our engineers are investigating the root cause and working towards a resolution. We will provide updates via email once the issue has been resolved.

We understand the inconvenience this may cause and appreciate your patience and understanding during this time.

As a workaround for the ongoing issue with Gen AI(Gen fill and Gen expand), try installing PS 25.5 version as a workaround where Gen fill and Gen expand seems to be working fine."

Currently there doesn't seem to be any official information about when it will be resolved. I'm stuck waiting too!

[JOAO CARNIEL]

O nosso aqui voltou a funcionar

[JOAO CARNIEL]

Estou com photoshop 26.3

[leahmorgan]

I noticed today that Generative AI is not working. I would make my selection like I normally would, hit generate, and then it would instantly say, "something went wrong". I've had this issue in the past and it usually fixes itself, but not this time. I saw adobe posted that there is an ongoing issue with the generative ai today for Photoshop but let's hope this gets fixed soon.

[Sharnious]

I've been having this problem today too so you're not alone!  I started after my Mac updated its operating system.

[Helen30733041m5dt]

Same issue here in the UK

But checking Adobe system monitoring they seem to think it's only America,.. or do you count us as America too now? 

[chesnomarina]

Seems to be working fine for me now. (PS Beta - last update)
Slowed down but works. The issue resolved a couple of minutes ago.

I think that maintenance engineers have not yet launched all the servers, so those who work choke in a huge number of requests, which is why the speed of work suffers at once.

[Ale Olguin]

log out the Adobe Account, log in again, then uninstall 26.3 then install 26.2, this works for me

[Urs5CB3]

LEIDER KANN ICH FOLGENDE FEHLERMELDUNG NICHT BEHEBEN:
Es ist ein problem aufgetreten und deine Anforderung kann zu diesem Zeitpunkt nicht abgeschlossen werden. Bitte versuche es später erneut.

Habe es bereits mit der neuesten Beta-Version auf meinem M1 mit den neusten Betriebssystem versucht. Auch Photoshop deinstalliert und wieder installliert. Die Internetverbindung ist top. Das alles half nichts.

Deswegen frage ich hier die Community nach Lösungsvorschläge.
Besten Dank für Eure Mithilfe.

Sportliche Grüsse aus der Schweiz

[anthonyk38556692]

No but I will try thanks so much.

[Sira30339530f5zi]

For those who want to use it now, just install photoshop version 25.12 from Creative Cloud, all Gen AI service will work fine there.

[al27455488yzvo]

seems to be working again

[JFSylla]

Every version brings new problems.

What's the point of an update if we need to revert to an older version?

Seriously Adobe..

[yann_9888]

@Kevin Stohlmeyer But it worked for me, just sharing

[Lachgesichter]

ich hatte gestern das selbe Problem. Am Abend lief dann wieder alles. Beim Kollegen war es ebenfalls. Hatte nichts verändert. LG Frank

[Studio LY]

My generative ai function wasnt working yesterday and is still not working today?

[Bob23799394f79s]

Your image is illegible.
Ironic considering this is THE graphics support forum 😉

[Bob23799394f79s]

That comment was @Kevin Stohlmeyer 

Unbelievable Adobe's forum doesn't support threaded responses. In 2025... 

[Bob23799394f79s]

Downgrading to 26.2 or 25.12.1 didn't work for me in the UK at 1201 GMT 05-Feb-25

😞

[richardesignerUK]

Strange. It all seems tro be working now and I'm in the UK. I'm using Photoshop 2025 version 26.3.0 and Mac OS Sequioa  verison 15.3. Maybe try restarting your Mac?

[jane-e]

Bob23799394f79s wrote: "Unbelievable Adobe's forum doesn't support threaded responses. In 2025."

Adobe's forums do support threaded responses in the Discussions tab. There is a dropdown at the top where you can select either threaded or linear. 

The tabs for Ideas and Bugs are for the use of the product developers so these can be tracked and are linear only. A few years ago they used a separate forum with a separate login and thankfully now use the Community Forums.

Jane

[Kevin Stohlmeyer]

Thats because the problem is resolved.

[Kevin Stohlmeyer]

Hi Everyone - late yesterday the problem was resolved. If you are still having issues with Gen Fill/Firefly please start a new thread with all relevant details!