I can't use Generative Ai.

[Tempopo]

I am currently residing in Thailand and intended to utilize the Generative AI capabilities as advertised. Last week, I purchased the Photoshop program for a monthly fee of $10, with hopes of using it effectively. However, I am unable to access the Generative AI feature as the program claims a violation of Adobe's policies, despite not having used it yet.

Upon checking, I found that Thailand is within the authorized area for using Firely. When I contacted the agent, they suggested that I change the email associated with my Adobe account. I followed their instructions but the issue remains unresolved.

I have attempted several troubleshooting methods, including uninstalling Creative Cloud, reinstalling the program, changing my internet connection, logging in and out repeatedly, yet I am still unable to use the program up to this moment.

I am deeply disappointed and wish for someone in authority at Adobe to take responsibility for my financial loss, in accordance with Adobe's policy of providing honest service to customers.

Thank you.

[Tempopo]

[Tempopo]

I am so tired. The last agent remote to my desktop about 20 mins and he told me restart computer. After complete I still can't use Generate AI. 

[JGZ45]

Have you checked under the PS Windows pull-down menu to make sure the Contextual Task Bar is checked on? If not checked - the Generative Field will not be seen. A very common issue among new users.

[davescm]

"I am deeply disappointed and wish for someone in authority at Adobe to take responsibility for my financial loss, in accordance with Adobe's policy of providing honest service to customers."

No-one here can help you or even comment on that. This forum is predominantly answered by volunteer Adobe users.

Can you open Photoshop and go to Help >System info and click on 'Copy'. Then paste the info here.

Dave

[Annieeahri]

I have the same problem 😞 but in poland