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I couldn't complete downloading ps

New Here ,
Mar 08, 2023 Mar 08, 2023

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Ekran Resmi 2023-03-09 01.30.17.png;
I've just bought the adobe cc applications yearly. I downloaded illustrator without any errors however when I try to download ps I always got the same error at %89 (download failed). I press the button 'TRY AGAIN' but always got the same error at the exact same point. I deleted the applications and try it again but still couldn't manage the download ps. Using m1 macbook pro. All updates are done in my mac. Any help please?

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Adobe
Community Expert ,
Mar 08, 2023 Mar 08, 2023

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HI @mert28780697kb96 do you have any antivrius software installed?

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Hello Kevin, thanks for your time. I don't have any antivirus software. Actually I reset my mac (delete everything.) Then I try to download ps. (I don't have any other software except adobe cc and adobe ai)

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Ekran Resmi 2023-03-09 16.04.13.pngThis is the error log. I deleted adobe cc and the other softwares and try to download it again. But always I got the same error.

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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Here is more information on how to resolve error 183 specifically:

https://helpx.adobe.com/download-install/kb/fix-error-183.html

 

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi @mert28780697kb96 sorry you are having this issue. Curious if you have Rosetta installed? Make sure you have it and then try and see if it works.

 

https://support.apple.com/en-us/HT211861

 

 

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