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I keep loosing my customized preferences and/or keyboard shortcuts in PS

New Here ,
Jun 09, 2025 Jun 09, 2025

I have extensively customized my preferences, keyboard shortcuts and toolbar. With Keyboard shortcuts, I often overwrite a default shortcut, either of the particular action or the keyboard shortcut of another action. I then click Accept. 

 

At some point while using PS, I will attempt to use a keyboard shortcut and it no longer works. In fact none of the custom ones work. PS has without any notice switched back to using the default keyboard shortcut. The same thing happens to preferences. This is happening multiple times/session. I deleted PS and reinstalled it and it still happens. I've tried the different version of PS. It still happens. 

 

There's no notification from PS. I find out when I look at the list of recent docs and find it too short. I find out when a keyboard shortcut no longer works. 

 

What's going on????? There is nothing in the log files of a change in the source of the keyboard or general settings. 

 

Help Please. I've worked continuously with PS since v3 and never experienced this until the recent versions. 

 

Uninstall/Reinstall doesn't solve the problem. Is there some way to montor the settings and preferences so that I can learn what I was doing when PS went back to default setting?

 

Alan

Bug Unresolved
TOPICS
Windows
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