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Participant
May 30, 2023
Question

Impossible d'ouvrir photoshop (après desinstallation)

  • May 30, 2023
  • 1 reply
  • 120 views

Bonjour, 

 

Je ne peux pas ouvrir Photoshop, la page reste bloquée sur "Récupéeation du format de document volumineux" et me laisse en attente.... 

 

J'ai essayé de desinstaller le logiciel de forcer la fermeture mais rien n'y change... Une aide ? merci

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
May 30, 2023

Hi @Julito85 did you crash prior to this? Photoshop is trying to do an auto recover of a previous file.

You can reset your preferences to bypass if Cancel is not working:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences