Keyboard Shortcuts not working. Photoshop

[mikes98032507]

Using a Mac Mini with the M4 chip with an Apple monitor (both new). Latest operating system and latest vesrion of Photoshop. 

When opening an image, no keyboard tool shortcuts will work. You have to manually click on another tool with the cursor then from that point on all keyboard shortcust will work. Or if you happen to be on a particular tool like brush tool, if you brush a line in on the image, then undo, everything will work after that. I have spoken to about 12 different Adobe agents over a month. They have taken control of the computer, tried all sorts of fixes. Nothing has worked.  My colleague has a simliar problem, he is using a wired in keyboard and I am using a wireless keyboard. The problem occurs on  both. We both use a Wacom tablet, but even when getting rid of thsi and using a mouse, the problem occurs. Must be a bug that stops Photoshop talking to the computer effectively. 

Might be something to do with full screen mode. If I press 'f' it will go to full sreen, then the problem occurs and I can't select any other tool with the keyboard. However, if I dont go to full screen mode, keyboard shortcuts seem to work until I go to full screen then the problem occurs. 

[nikunj.m]

Hi, thanks for reaching out! I just tried reproducing this behavior but wasn't able to. Are you and your friend both using M4 Mac Minis? 

Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. 

Thanks,
Nikunj

[MarekMularczyk]

Is it only the tools keyboard shortcuts that don't work?

Have you tried resetting Photoshop preferences?

[mikes98032507]

Hi Marek. If you try to clear a mask using Command Backspace, this wouldn't work either. Not until I use the cursor. Then the keyboard will work again. Yes we've tried various fixes like resetting preferences. It is intermittent which is the most annoying part. Adobe took control of my computer and renamed a photoshop folder in library adding '.old' then it seemed to work OK. But today, back to the same problem.  

[MarekMularczyk]

Sorry to hear that. It does sound odd.

You mentioned in your post that Photoshop works fine if you don't go to Full Screen mode. Is this still the case? Maybe that's your "solution" for now? 😉