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Inspiring
May 20, 2020

P: 21.1.3 - Hue Saturation dialog not responsive

  • May 20, 2020
  • 113 replies
  • 2753 views

Huge reproducible bug with Hue/Saturation Dialog Box. 
Open a document, file, photo, then open try to manipulate Hue/Saturation, the slider moves a little bit then freeze. The problem is that it freezes the whole app. The only solution I found - one time again - is to kill the app and reboot. 
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I'm sooooooooooo fed up with all these bugs on such simple manipulations.

https://youtu.be/nRZ3YdX_3xk

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113 replies

c.pfaffenbichler
Community Expert
Community Expert
June 16, 2020
The 21.2.0 update should fix that, otherwise hide the rulers. 
Legend
June 16, 2020
This issue should be fixed in the 21.2 update that went out this morning.
Inspiring
June 16, 2020


When I try to move the slider for the color after hitting cmd+U, Photoshop freezes and cannot be used anymore until forced close. I can't use this feature at all at the moment 😞

Inspiring
June 10, 2020


There's no realtime view while using controllers (hue/saturation). After a short while (minutes) Photoshop is freezing. This is an ongoing problem as i read in forums. Adobe, this kind of issue is unacceptable - especially in a professional area. (environment: iMac 27" Retina 2017)
charlotteh32808093
Participant
June 10, 2020
Hello,

I have got the same problem with the new Photoshop version (21.1.3), which I didn’t have in version 21.1.2. When opening a saturation or levels dialogue for a layer or a selection with Cmd + U / Cmd + L, the application freezes completely. Interestingly it doesn’t freeze officially, so when checking the Mac task manager Photoshop is listed as working and doing fine. But within the programme you can’t click on, stop or save anything, not even hide Photoshop. This error can be reproduced reliably, especially with complex pictures containing several layers. If the picture contains only a few layers (one to three) the controller in the open dialogue does respond, but only slowly and reluctantly. A possibly work-around seems to be to uncheck the box for „use graphic processor“ under preferences > performance. But that also disables important functions I use regularly.
I have now gone back to Photoshop version 21.1.2 and everything runs smoothly again.
I am using an iMac, 27 Zoll, 2019, RAM 40 GB, the graphics board is a Radeon Pro 575X 4 GB and the  Processor 3,1 GHz 6-Core Intel Core i5.  A colleague of mine with the same computer set-up but a slightly better graphics board has noted the same problem although he struggles a bit less with it due to the better performance of his graphics board.


I have already contacted the Adobe customer support but they couldn’t help me as this seems to be an inherent bug that needs to be solved on a programming level.

It would be great, if something could be done about this please!

Best wishes

Charlotte


c.pfaffenbichler
Community Expert
Community Expert
June 9, 2020
Hide the Rulers, 
move the dialog off the image, 
use Adjustment Layers instead of applying Adjustments destructively when possible ...
Inspiring
June 9, 2020


Big bug with Brightness/Contrast sliders Box. When working into a file and try to manipulate Brightness/Contrast, the slider moves a little bit then freeze. The worst problem is that it freezes the whole app even the apple icon to force the quit photoshop. The only solution is rebooting manually my Mac.
SDASteamboat Justin
Participant
June 8, 2020
Yes, it is. Temporary solutions offered in the thread, please read through. Short answer, disable rulers when using adjustment sliders.
SDASteamboat Justin
Participant
June 8, 2020
Yes, it is. Temporary solutions offered in the thread, please read through. Short answer, disable rulers when using adjustment sliders.
Inspiring
June 8, 2020


Hi, I've been using Photoshop for almost 20 years, and I've always had great luck with the brighness/contrast controls. In the latest version on Adobe Creative Cloud, whenever I have more than a few photos in the artboard, and I try to rasterize a photo, then use brighness contrast, the entire Photoshop application locks up. I'm using a brand new macbook pro 19 with 32GB ram, etc, so I don't think it's a hardware problem. Is this a known issue?