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Inspiring
May 20, 2020

P: 21.1.3 - Hue Saturation dialog not responsive

  • May 20, 2020
  • 113 replies
  • 2753 views

Huge reproducible bug with Hue/Saturation Dialog Box. 
Open a document, file, photo, then open try to manipulate Hue/Saturation, the slider moves a little bit then freeze. The problem is that it freezes the whole app. The only solution I found - one time again - is to kill the app and reboot. 
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I'm sooooooooooo fed up with all these bugs on such simple manipulations.

https://youtu.be/nRZ3YdX_3xk

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113 replies

c.pfaffenbichler
Community Expert
Community Expert
June 6, 2020
I do appreciate that not everything that looks like a Photoshop issue at first glance is actually Adobe’s fault but in this case I wonder how you arrive at the conclusion that this malfunction would be Apple’s doing?
Participating Frequently
June 5, 2020
Ruben:
Your ire is more properly directed towards Apple, as it was their Catalina that introduced the problems from what I read. Also, had you READ this thread through, you would have seen that for now all you need do is hide the rulers until the fix arrives. Another minor point for you: "loosing" means to release. "Losing" is probably the word you intended.
xsherry
Participating Frequently
June 5, 2020
thank you for your measured, constructive response.
rubenarthe
Known Participant
June 5, 2020
It looks like Photoshop engineers doesn't test anymore before release. 2nd time on a few months (the first was the Highlights issue solved in 21.1.2). It is not safe anymore to update without check for engineers mistakes (from now on I will verify online before update). Since most of us, use this software to WORK with deadlines, the fastest way to keep going is downgrade to previous version. I recommend restore it from TimeMachine to avoid loosing your space work and preferences. Only by doing this, I am able to work with no issues.
c.pfaffenbichler
Community Expert
Community Expert
June 5, 2020
Please read Pete Green’s post and hide the Rulers already. 
xsherry
Participating Frequently
June 5, 2020
I had the same problem with brightness, saturation and who knows what else—it made me nuts (almost). I found the total answer on this forum: REMOVE RULERS!!  That did it! and no more crashes. Peace.
Participating Frequently
June 5, 2020
Don't know if this will help you, Giorgia but my freezing seems / seemed to be related to the default Photoshop preferences. I would change them but whenever it froze, when it reopened, the defaults were back and that seemed to cause the freezing when using a tool (in my case, it was the brightness tool). So if you are using the default view, try changing your background from black and see if that works. I am able to use the shortcut of command/U without it crashing.
Participant
June 5, 2020


Since my Mac was updated to macOS Catalina, Photoshop have been crashing after a little time while using Hue & Saturation. I'm an illustrator and I'm used to adjust the colour of many layers of my illustration using Hue & Saturation. I use Wacom Intuos M to do my work. I can't understand where is the problem. I just can guarantee that this problem didn't exist before the update to macOS Catalina. I loose so many work hours with this! Thank you for helping.

Inspiring
June 5, 2020


Hello I've a problem on Photoshop since 4 days approx. I'm a illustrator and I often use shortcut to help my work being quicker. I use often command + U tu use color balancing: since few days if I do that, Photoshop froze, and I'm obliged to close and relaunch the app. Have you got similar problems? What can I do?
kaascat
Participant
June 3, 2020
Same here... 😞