P: 22.3.0: Could not complete your request because of a program error

[keithe36661763]

After updating to Photoshop CC 2021 v22.3.0 , I am unable to process images either by opening directly in Photoshop or via "Edit in ..." from Lightroom.  Error message is: Could not complete your request because of program error.

In 22.3.0, Edit | Preferences | Performance does nothing when selected - the options for this setting do not display at all (or occasionally it has given the same error message).

After reverting back to Photoshop CC 2021 v 22.2.0 the problem goes away.

In 22.2.0 I updated Edit | Preferences | Performance, deselected “Use Graphics Processor" and updated to 22.3.0 again.  I am now able to process images as before - obviously without "Use Graphics Processor" which remains unselected.  If I select this option in 22.3.0 I get the above error message again.

[FeedbackCommunityMember]

I also have two computers I had to roll back after 22.3 was installed

[FeedbackCommunityMember]

Same here: Upgraded to 22.3.0, and on one computer, I'm perfectly fine, but on the other, I get a lot of the "Could not complete your request because of a program error." It happens a lot.

When I learned that I should turn off the GPU Acceleration option, I tried to go to the Performance preferences to turn it off and I get "Could not complete the Performance command because of a program error."

For now I've backed up to 22.2. I hope this can be fixed soon.

Microsoft Windows 10 Pro N

Version 10.0.19042 Build 19042
System Manufacturer Hewlett-Packard
System Model h8-1160t
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

Adapter Type GeForce GT 530, NVIDIA compatible

Driver Version 23.21.13.9135

[FeedbackCommunityMember]

Me too, exactly as keith_445mmpinhu7cw describes, except I haven't tried re-upgrading to 22.3.

When I did have 22.3 installled, I could not open System Info (due to program error) but sniffer.exe reported the following:

C:\Program Files\Adobe\Adobe Photoshop 2021>sniffer
Tester="Photoshop"
snifferStart="2021-03-18_21:04:17"
NumGLGPUs=1
glgpu[0].GLVersion="3.3"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=479
glgpu[0].GLName="Quadro FX 580/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="21.21.13.4201"
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll"
glgpu[0].GLDriverDate="20161114000000.000000-000"
glgpu[0].GLRenderer="Quadro FX 580/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=0
NumNativeGPUs=0
snifferEnd="2021-03-18_21:04:18"

[Mohit Goyal]

Hi all,

Could you please update Photoshop 22.4.1 version via Adobe Creative Cloud Desktop and it should resolve this issue for you.

Here's how you can update to the latest Photoshop version: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

Let us know your feedback.

Thanks,

Mohit