P: 3D render with Fuse character crashes

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LEGEND ,
Nov 13, 2018 Nov 13, 2018

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I have a 3D character from Fuse, in a 3D layer in latest version of Photoshop. 
When I try to render the 3D layer, Photoshop crashes. 
The crash reporter locked up and became unresponsive, so I couldn't use it to report the bug. I have 100% repro rate on this issue. Have tried with 2 different Fuse characters. No joy on either

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2019 Nov 14, 2019
This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi Lars,

Thanks for reporting and submitting a crash report. We're investigating this issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Dec 30, 2018 Dec 30, 2018

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Exact same problem here. Rendering a Fuse Model makes PS crash... 

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LEGEND ,
Dec 30, 2018 Dec 30, 2018

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CPU
Intel Core i7 @ 3.20GHz
Coffee Lake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1196MHz (15-15-15-35)
Motherboard
ASUSTeK COMPUTER INC. PRIME B360-PLUS (LGA1151)
Graphics
DELL S2719H (1920x1080@60Hz)
DELL S2719H (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 1060 6GB (ASUStek Computer Inc)

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LEGEND ,
Jan 30, 2019 Jan 30, 2019

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Having the same problem. January 2019.

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Adobe Employee ,
Feb 06, 2019 Feb 06, 2019

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Partial workaround:
Try removing > Hair/beards on the Fuse models. I believe the issue might be those opacity maps.


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LEGEND ,
Feb 06, 2019 Feb 06, 2019

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OK, thanks, will try. Though hair is fairly useful on a 'model'......
Nonetheless, a partial workaround is better than none! 🙂

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LEGEND ,
Feb 06, 2019 Feb 06, 2019

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The opacity maps on the hair do indeed appear to be the problem - I've managed to get it to render not by altering the model, but simply by switching off the opacity for the hair:
RackMultipart2019020674976202d-47015816-cacf-4bf4-bf7a-e7de6afd1a34-1545971452.PNG
Hope this helps!

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LEGEND ,
Mar 05, 2019 Mar 05, 2019

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Any new updates from Photoshop on this? My team is having the same Fuse character issue. The hair opacity workaround is true for us as well, but my character's hair looks like a wig made of steak fries. Any chance at a resolution?

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LEGEND ,
Apr 16, 2019 Apr 16, 2019

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Exactly the same problem. Exactly the same 'solution'. Meanwhile, it's back to Daz 3D for me. Fuse has great potential, but it would be more useful if static poses were built in, rather than having to export to Photoshop. It would also be helpful if Fuse had the capacity to export the model as png. Having to go through Photoshop is a nuisance (especially when it doesn't work properly)

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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LATEST
This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

Senior Product Manager - Customer Advocacy - Digital Imaging

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