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LooLou
LooLou
Participating Frequently
November 16, 2016

P: Adobe Spaces Helper crash

  • November 16, 2016
  • 30 replies
  • 2641 views

Something really weird is happening to Photoshop CC 2017 and the bug is still here after numerous PS updates and different computers so I'm sure it's something in the code of PS or CC app. 
I'm not entirely sure WHEN it starts behaving wrong (few times I was doing something with the text but other times I wasn't) but I definitely know when I see these symptoms: 

- unable to select any menu 
- unable to move layers or anything on the screen 
- unable to save with CTRL+SHIFT+S (Save as) 
- I'm ABLE to save with CTRL+S 
- lasso works 
- fill works 
- hitting TAB totally messes things up - the windows get scrambled! 

The only solution for this currently is to restart Creative Cloud app with the shortcut SHIFT+CTRL+ALT+R while the CC app is in focus (but sometimes this bug messes up the pc so much that I can't get the CC app in focus, even get to my task manager or other windows to behave normally). 

Has anyone seen this kind of behavior before? 

So it's totally weird and I bet the problem is in that damn Creative Cloud app I wish they never thought of in the first place 😕😕 so buggy.... 
Or.Or maybe the problem is related to the graphics card? I'll try different nvidia drivers and see how it goes... 

Anyways here a crash info if it's helpful. 

Thanks for the help everyone! 

Problem signature: 
Problem Event Name: APPCRASH 
Application Name: Adobe Spaces Helper.exe 
Application Version: 0.0.0.0 
Application Timestamp: 57fde35d 
Fault Module Name: libcef.dll 
Fault Module Version: 3.2526.1347.0 
Fault Module Timestamp: 572d0cf0 
Exception Code: c0000005 
Exception Offset: 00000000026569af 
OS Version: 6.1.7601.2.1.0.256.4 
Locale ID: 1050 
Additional Information 1: d618 
Additional Information 2: d61897388af61eab15b828609b357741 
Additional Information 3: 9df9 
Additional Information 4: 9df9456af4903d7bbb465c482b1cff97

    This topic has been closed for replies.

    30 replies

    J
    J453
    Legend
    October 19, 2017
    This issue should work more reliably in the latest release of Photoshop CC: https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
    J
    J453
    Legend
    June 1, 2017
    Did you deactivate or completely remove the Bins application?
    LooLou
    LooLouAuthor
    Participating Frequently
    May 31, 2017
    Try removing the Creative Cloud Desktop App using this uninstaller:
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    StrongBeaver
    StrongBeaver
    Legend
    May 31, 2017
    None of these suggestions helped my problem 😞 And I too was running bins but deactivating bins didn't solve the problem.
    F
    FeedbackCommunityMember
    Inspiring
    May 19, 2017
    Thank you so much Sean! I just installed bins and everything onto a new computer , right after installing the program everything work!! You're a life saver, almost reinstalled windows because of it and haven't had time to fix it for a week!
    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2017
    Yes, it was 2017.1.1.  I'm using Intel HD 4600.  Turns out an app I had just installed called bins was the culprit. I realized this after chrome starting crashing using mag links.

    What I don't get is why the event logs entry faults adobe spaces, which wasn't even installed. 
    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    May 9, 2017
    Hi Sean, 

    Sorry for the crashes. Did you update to CC 2017.1.1?

    What video card do you have installed? If NVIDIA like BABILU above, does uninstalling the Gefore Experience application make a difference for you?

    Regards
    ^PG
    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    May 9, 2017
    Hi Sean, 

    Sorry for the crashes. Did you update to CC 2017.1.1?

    What video card do you have installed? If NVIDIA like BABILU above, does uninstalling the Gefore Experience application make a difference for you?

    Regards
    ^PG
    F
    FeedbackCommunityMember
    Inspiring
    May 7, 2017
    Just updated photoshop to the latest version and its crashing non-stop. Completely unusable.
    Log Name:      Application
    Source:        Application Error
    Date:          5/7/2017 2:15:09 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Workstation
    Description:
    Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x58fefe7b
    Faulting module name: libcef.dll, version: 3.2924.1537.0, time stamp: 0x584a4ed5
    Exception code: 0xc0000005
    Fault offset: 0x000000000018b0a6
    Faulting process id: 0x23b8
    Faulting application start time: 0x01d2c776d745bd45
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe
    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll
    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    April 13, 2017
    Thanks for the update about uninstalling NVIDIA GFE. Will keep it in mind. 
    Glad things are smoother for you!
    Cheers
    PG
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