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P: Blue box appears when moving objects.

Non5EC5
New Here ,
May 08, 2023 May 08, 2023

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Screenshot 2023-05-08 at 16.43.10.png

 

1 or multiple blue boxes appears when I zoom in/out or move elements in the artboard. 
Does anyone know how to fix this issue? 

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correct answers 1 Pinned Reply

CoryShubert Adobe Employee
Adobe Employee , May 16, 2023 May 16, 2023

Thank you again @Non5EC5 the team will look into this.

 

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CoryShubert Adobe Employee
Adobe Employee ,
May 08, 2023 May 08, 2023

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Hi @Non5EC5 

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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Non5EC5
New Here ,
May 08, 2023 May 08, 2023

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Thanks @CoryShubert 

I tried and I ended up getting this weird black box 😞 

Screenshot 2023-05-09 at 13.57.52.png

 

The System info is as below.

 

Adobe Photoshop Version: 24.4.1 20230418.r.449 53a6c60 x64 Number of Launches: 37 Operating System: Mac OS 13.3.1 System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 6 Logical processor count: 12 Processor speed: 2600 MHz Built-in memory: 16384 MB Free memory: 6106 MB Memory available to Photoshop: 12625 MB Memory used by Photoshop: 90 % Crash Handler: Adobe DCX Version: 6.23.1 SAM SDK Version: 3.6.4 ACP.local Status: - SDK Version: 3.0.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.5.0.24 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Manta Canvas: Disabled. Alias Layers: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 5300M
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,278 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1120, right=1792 High DPI Monitor Main Display Display: 2 Display Bounds: top=0, left=1792, bottom=1440, right=4352 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=66949088 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

[837 ms]
Start sniffer 2023-05-09 12:32:45
# Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64
sniffer -baseTimeMS=66949088 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

{170 ms}
Start platform native
# displays: 1
Display 0
Display: 69734662
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,792, 1,120)
Dimensions: (3,584 2,240)
Physical size: (344.824 214.702)
Pixel size: (0.0962121 0.0958491)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 5300M index=0)

# devices: 2
Device 0
Name: AMD Radeon Pro 5300M
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69734662
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{597 ms}

{597 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69734662
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,792, 1,120)
Dimensions: (3,584 2,240)
Physical size: (344.824 214.702)
Pixel size: (0.0962121 0.0958491)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915971 index=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 5300M OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69734662
GPU accessible RAM: 4,080 MB
VRAM: 4,080 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.10.12)
Device version: 2.1 (2.1 ATI-4.10.12)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915971
Display mask: 1984
End platform OpenGL
{637 ms}

{637 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Mar 4 2023 12:44:39))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 18 GB / s
Compute score: 68.1455
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro 5300M Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Mar 4 2023 12:44:39))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 74 GB / s
Compute score: 1,404.64
Device name string: AMD Radeon Pro 5300M Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{833 ms}

Exit code kExitNormal
End sniffer 2023-05-09 12:32:45
[kStatusNormal, kExitNormal]

[837 ms]
Finish RunAllAPIs

[79783 ms]
Start GetSnifferResult

[79783 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
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AIDE.framework AIDE 5.2.0 79.78f7814e boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.533c8ff20b. AdobeXMPFiles.framework AdobeXMPFiles 79.c0204b2def 79.c0204b2def AdobeLinguistic.framework 14.5.0.32668ad dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 27.1.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.0.1 79.533c8ff20b. AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 77910c0cd dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 27.1.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.c0204b2def 79.c0204b2def AdobeJP2K.framework AdobeJP2K 4.0.0 79.02b25b1 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.b4ac713. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.533c8ff20b. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 27.1.0.170 SPBasic.framework SPBasic 27.1.0.170 AdobeCoolType.framework AdobeCoolType 8.2.0 79.533c8ff20b. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.52553 79.52a7d42b8 dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 27.1.0.170 AILib.framework AILib 27.1.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 27.1.0.170 Unified Extensibility Platform uxp-7.0.1-3-e8edf70 UPIC 2.6.0 Required plugins: Accented Edges 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.4.1, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.3 (1451), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.3 (1451), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.4 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.4 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.4 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.4 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.4 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.4 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.4, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.4 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.4.1, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.4.1, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.4.1, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.4.1, © 2003-2023 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.4 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.6.0.46 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.6.0/" CDO: 1.138.1
CmdN: 1.18.5
CDP: 1.162.1
Projects: 1.7.0 Loaded at: 349 ms - launch time impact: 1118 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 98817 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 351 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 352 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder" Loaded at: 81827 ms - launch time impact: 94 ms CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Prepared) 0.1.6.0 - from the file "Required Folder" Adjustments Panels (Prepared) 1.12.33.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder" Loaded at: 98818 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 3.6.10.0 - from the file "Required Folder" Loaded at: 99017 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 81802 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 81803 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.4.0.32 - from the file "Required Folder" Loaded at: 99023 ms - launch time impact: 1 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 35 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/manager.html” Installed TWAIN devices: NONE

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CoryShubert Adobe Employee
Adobe Employee ,
May 09, 2023 May 09, 2023

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Thank you for your sysinfo @Non5EC5, a couple things we see...

 

Memory used by Photoshop: 90 %  - we suggest setting this to 70%

 

Macintosh HD, 465.6G, 48.7G  - try freeing up your disc space, restart and see if that solves this.

 

If not, let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

 

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kevin stohlmeyer Community Expert
Community Expert ,
May 09, 2023 May 09, 2023

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Hi @Non5EC5 the other issue I see is you have two GPUs one underpowered (UHD 630) and your main one. Disable the Intel 630: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

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Non5EC5
New Here ,
May 09, 2023 May 09, 2023

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Thanks again @CoryShubert 

I've tried everything you told me but unforutnately the same thing is still happening. 
I couldn't free up so much space in my storage though. Perhaps that could be the case? 

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Non5EC5
New Here ,
May 09, 2023 May 09, 2023

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Hi @kevin stohlmeyer . I've tried lookin into it but couldn't find a way to disable it. 

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kevin stohlmeyer Community Expert
Community Expert ,
May 10, 2023 May 10, 2023

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Ah my bad you are on a Mac, not Windows.

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CoryShubert Adobe Employee
Adobe Employee ,
May 10, 2023 May 10, 2023

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@Non5EC5 curious if you have tried rolling back a version and how it works?

 

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

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Andrew Sender Adobe Employee
Adobe Employee ,
May 11, 2023 May 11, 2023

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Hi @Non5EC5 ,

Can you also try disabling Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing?

Andrew

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Non5EC5
New Here ,
May 16, 2023 May 16, 2023

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Looks like the new version was the reason. I changed it back to the previous version! THank yoU!

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CoryShubert Adobe Employee
Adobe Employee ,
May 16, 2023 May 16, 2023

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Thank you again @Non5EC5 the team will look into this.

 

Status Acknowledged

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Andrew Sender Adobe Employee
Adobe Employee ,
May 16, 2023 May 16, 2023

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Hi @Non5EC5 , can you share the PSD file you were using that caused the blue box to appear while zooming or moving elements?

Andrew

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Non5EC5
New Here ,
May 16, 2023 May 16, 2023

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Hi Andrew, I won't be able to share any files for confidential reasons but it happened everytime in different files! 

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CoryShubert Adobe Employee
Adobe Employee ,
May 17, 2023 May 17, 2023

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@Non5EC5 

Could you create a NEW file that is just random artwork or something that shows the issue and then share that with the team?

 

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Andrew Sender Adobe Employee
Adobe Employee ,
May 17, 2023 May 17, 2023

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Thanks @Non5EC5 

I experienced something similar with random green lines appearing.  I'll let engineering know and look into it further.

Andrew

 

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