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P: Can't open PNG files

8 Votes
LEGEND ,
Mar 28, 2014 Mar 28, 2014

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We can to view the png file in finder mode.
When we try to import png file, in the Photoshop, we receive the message:
"Could not complete your request because the file-format module cannot parse the file."
Mac OS. Maverick
Photoshop CS6
CapturadeTela20140328C3A0s11.1-75d35570-ac61-41e4-8fb2-60b2893fb83b-2126930524.pngCapturadeTela20140328C3A0s11.1-75d35570-ac61-41e4-8fb2-60b2893fb83b-2126930524.png

Bug Fixed
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correct answers 1 Correct answer

Adobe Employee , May 14, 2018 May 14, 2018
This should be fixed in the Photoshop CC 2018 (19.1.4) release which is now available. 

Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know if you continue to have trouble!
https://helpx.adobe.com/creative-cloud/help/update-app.html

Regards,
Pete

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88 Comments
LEGEND ,
Mar 28, 2014 Mar 28, 2014

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That usually means that the file is corrupt, or that you have the wrong file extension on the file (like you saved a JPEG with .PNG - which, of course, can't be read by the PNG parser).

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LEGEND ,
Jul 03, 2014 Jul 03, 2014

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I have the same problem. I save my files in JPG but when I want to open the file, Photoshop will not open it. in fact, I cannot open the file any other way besides in iPhoto on my Mac. Help!

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LEGEND ,
Jul 04, 2014 Jul 04, 2014

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If they open somewhere else, then most likely they just have the wrong file extension (ie: they are PSD files saved mistakenly with .JPG extensions).

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LEGEND ,
Jul 04, 2014 Jul 04, 2014

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How do i save them correctly? I would like for files to open on Photoshop for further editing. And i also need them to open on most computers as i will be giving out Cd's to my clients

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LEGEND ,
Jul 04, 2014 Jul 04, 2014

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After i do editing in Photoshop, i save the file with .jpg extension. I can still open the picture in Iphoto on my Mac but the edits do not show up. But the edits show up if i e-mail the file to myself. What is going on? Please help 🙂

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LEGEND ,
Jul 04, 2014 Jul 04, 2014

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Sounds like you're saving in the wrong place and getting different files confused, in addition to using the wrong file extensions.

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LEGEND ,
Jul 05, 2014 Jul 05, 2014

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O could have figured as much. Your responses don't give me any solutions. Will look for help elsewhere

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LEGEND ,
Jul 22, 2014 Jul 22, 2014

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I opened a JPG in Photoshop, edited it, and saved it as a PSD. I edited the PSD, then saved a copy as a PNG. Photoshop now cannot open it. When I try to open it in Photoshop, it displays the error described above. However, I can open the file in Preview just fine. So the file is there, and it is OK, but Photoshop can't open it. I've tried restarting Photoshop, even restarting my laptop. I'm using Photoshop CC 2014 on a MacBook Pro.

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LEGEND ,
Jul 22, 2014 Jul 22, 2014

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Most likely you used the wrong file extension on the file (like putting PNG on the end of a JPEG file filename), but it is also possible that something in the file is corrupted (part that Preview doesn't read).

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LEGEND ,
Jul 23, 2014 Jul 23, 2014

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Sorry, I should have mentioned that I've been doing this for 17 years. I didn't add a wrong file extension or anything of that nature. It's a png. Also, it is repeatable. If the file is corrupted, it would appear to be Photoshop that corrupted it, because I created the file in Photoshop. Strange that Photoshop would corrupt a file in such a way that Photoshop can't read it, but other software can.

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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James, Suddenly our whole shop has the same problem with PNG's as well... created by PS saved as PNG (non-interlaced)... won't read it back in. No altering of file extension or anything... preview sees it just fine. PSD won't recognize it, nor will Epson's Garment Creator. Did you have any luck yet?

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Adobe Employee ,
Nov 12, 2014 Nov 12, 2014

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Can you post one of the affected files?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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OK more interesting... went to post one of the "bad" png files, as requested, but it was too big (s what hung us up...

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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which explains why preview could see the image...

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Adobe Employee ,
Nov 12, 2014 Nov 12, 2014

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How big is the file?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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was 6mb... did you see my whole diatribe on what I found or just the 1 and a half line comment it kept?

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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Doesn't look like it kept the whole comment... anyway accidentally tried to open the file and it griped about a font (red flag) so I changed the extension to PSD and it opened as a layered PSD

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Adobe Employee ,
Nov 12, 2014 Nov 12, 2014

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Yup. That's the issue. PSD saved with PNG extension. Preview opens it as PSD using the embedded preview.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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here's the kicker... we did it again, I watched it CAREFULLY. Layered PSD, save as (unique name), PNG, Photoshop asked the right questions re: compression speed/ size & interlacing... looks like a PNG on the desktop... wait for it...

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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Boom. Still a PSD in PNG clothing. Blitzed the PSD settings file on all machines & it fixed the issues. Latest variables were new Yosimite installs & new PSD updates...

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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Biggest hint was it saved too fast... usually the compressed PNG's hang out at around 90% or so as it finishes up... the bad ones saved instantly

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Adobe Employee ,
Nov 12, 2014 Nov 12, 2014

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Very strange. Do you have a copy of the bad prefs still?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 12, 2014 Nov 12, 2014

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Rats... wish I would have thought of that. I was just too happy we fixed it.

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Adobe Employee ,
Nov 12, 2014 Nov 12, 2014

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TimeMachine backup?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 12, 2014 Nov 12, 2014

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If you encounter again, be sure to save them. Sorry, I should have asked earlier on.

Senior Product Manager - Customer Advocacy - Digital Imaging

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