P: Color Range Selection/Fuzziness Slider Lockup

[Jeffrey15C3]

In PS 2021, when I use the color range selection tool and then adjust the Fuzziness slider, my computer locks up. Every time. 

PS 22.1.0

MacOS 10.15.7

[J453]

The whole computer locks up? If so, do you have to toggle the power to reboot the whole machine?

Or just Photoshop freezes?

[Jeffrey15C3]

Sorry for the lack of detail! It's Photoshop that locks up, not the whole computer.

I just tested by opening up an AI file in PS, and it's working okay. I do have the problem with PNG and TIFF files, though.

The Color Range tool becomes unresponsive, and is forever present in the foreground, no matter what application I switch focus to. The only way to fix is to force quit PS. I don't get this with PS 2020, just 2021. I thought the update today might fix it, but it didn't. Hence, reporting it here. 

Any other questions, I'm happy to help!

Jeff

[J453]

I'm a little surprised you're having an issue because we did fix an issue 22.1 (released last night) where the app appeared to hang with the slider when rulers were enabled in 22.0.1.

[J453]

Two things would help:

System Info: Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

When Photoshop locks up and color wheel is spinning, get a spindump and process sample. Directions here: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html 

[Jeffrey15C3]

I recreated the issue again, and then tried to do a screen recording to show you, but I couldn't recreate it while the screen recording was happening. Go figure. 🙂

When the lockup happens, I don't get a spinning color wheel, just a regular cursor. I can move the color range selection window around, but that's all I can do in Photoshop at that point...nothing else other than force quit.

When I try to paste system info here, it won't let me post the reply. Perhaps it's over the 30,000 character limit?

[Jeffrey15C3]

Just had the issue again, but it didn't happen until I tried to hit "cancel" on the color range selection tool. No beach ball, no program crash, just the color range selection tool stuck on the screen and it won't respond to any input from the mouse (except I can move the color range tool window around the screen.) When I force quit, the force quit window does not display "not responding" for Photoshop 2021.

[nick_filer]

I'm having exact same problem same version and outcomes. Very frustrating, this needs an update...

[americaninventive]

Same here…anybody having this problem running macOS BigSur?

[J453]

@Jeffrey, try posting it in sections. Sorry, the forum had the 30k limit issue fixed but it seems to have come back.

[J453]

nick@atozmedia.com, are you on the latest 21.1 update?

[J453]

Scott@7224, are you on the latest 21.1 update?

[J453]

Can you at least post the state of your Color Range settings when it freezes? Are you only moving the slider or are you sampling on the document?

[Jeffrey15C3]

@JeffreyTranberry 

Adobe Photoshop Version: 21.2.4 20200922.r.323 2020/09/22: 8e8e91e8543  x64 Number of Launches: 106 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 2500 MHz Built-in memory: 16384 MB Free memory: 9587 MB Memory available to Photoshop: 12754 MB Memory used by Photoshop: 81 % ACP.local Status:  - SDK Version: 1.30.8.3  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.3.71.1  - Min Core Sync Required: 4.3.4.2 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Manta Canvas: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 6 Font Preview: Medium TextComposer: Latin Photoshop crashed on 2/26/15 at 4:26:23 PM (GetImageViewResourceSharingGLContext) "2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GT 750M OpenGL Engine"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="NVIDIA GeForce GT 750M OpenGL Engine"
glgpu[0].GLRendererID=16918311
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Jun  8 2020 17:36:15)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Iris Pro"
clgpu[0].CLVendor="Intel"
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Oct 29 2020 23:09:32)"
clgpu[0].CLBandwidth=4.09512e+10
clgpu[0].CLCompute=220.122
nativegpu[0].NativeName="Intel Iris Pro Graphics"
clgpu[1].CLPlatformVersion="1.2 (Jun  8 2020 17:36:15)"
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="GeForce GT 750M"
clgpu[1].CLVendor="NVIDIA"
clgpu[1].CLVendorID=16918272
clgpu[1].CLDriverVersion="14.0.32 355.11.11.10.10.143"
clgpu[1].CLBandwidth=1.78868e+10
clgpu[1].CLCompute=47.5409
nativegpu[1].NativeName="NVIDIA GeForce GT 750M"
License Type: Subscription Serial number: 96040987392781922131 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2020/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 637.7G, 258.2G free Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/ Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/ Installed components:    dvametadata.framework   dvametadata   12.1.0.0       AdobeXMPScript.framework   AdobeXMPScript   79.164460   79.164460    ICUUnicode.framework   ICUUnicode      gtlib_12.0.23744    ICUConverter.framework   ICUConverter      gtlib_12.0.23744    AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7       boost_system.framework   boost_system   12.1.0.0       AdobeACE.framework   AdobeACE   2.20.02.46274   79.620289    AdobeOwl.framework   AdobeOwl   5.5.0       mediacoreif.framework   mediacoreif   12.1.0.0       dvascripting.framework   dvascripting   12.1.0.0       dvaappsupport.framework   dvaappsupport   12.1.0.0       dvaunittesting.framework   dvaunittesting   12.1.0.0       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46220   79.620005    AIDE.framework   AIDE   1.5.0.46333   79.620495    dynamiclink.framework   dynamiclink   12.1.0.0       dvaaccelerate.framework   dvaaccelerate   12.1.0.0       dvametadataUI.framework   dvametadataUI   12.1.0.0       boost_filesystem.framework   boost_filesystem   12.1.0.0       AdobeBIB.framework   AdobeBIB   1.2.03.46274   79.620289    AdobeXMPFiles.framework   AdobeXMPFiles   79.164460   79.164460    AdobeLinguistic.framework      24237       dvaplayer.framework   dvaplayer   12.1.0.0       PlugPlugOwl.framework   PlugPlugOwl   9.4.0.146       AdobeAGM.framework   AdobeAGM   4.30.87.46274   79.620289    adobe_caps.framework   adobe_caps   11.0.0.14   1.584361    AdobeSVGRE.framework   AdobeSVGRE   6.0   79.620289    AdobePDFL.framework   AdobePDFL   15.0.0.46284   79.382206    dvacore.framework   dvacore   12.1.0.0       AdobePIP.framework   AdobePIP   8.1.0.73.49198       AdobePDFSettings.framework   AdobePDFSettings   1.7       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46220   79.620005    dvatransport.framework   dvatransport   12.1.0.0       AdobeXMP.framework   AdobeXMPCore   79.164460   79.164460    AdobeJP2K.framework   AdobeJP2K   1.2.2.46210   79.274989    dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0       LogSession.framework   LogSession   8.1.0.73.49198       PlugPlugExternalObject.framework      9.4.0.146       AdobeSVGAGM.framework   AdobeSVGAGM   1.0.46274   79.620289    dvametadataapi.framework   dvametadataapi   12.1.0.0       WRServices.framework   WRServices   15.3.0   15.3.0.0    AdobeBIBUtils.framework   AdobeBIBUtils   1.1.46274   79.620289    boost_threads.framework   boost_threads   12.1.0.0       AdobeCoolType.framework   AdobeCoolType   5.17.00.46274   79.620289    dvamediatypes.framework   dvamediatypes   12.1.0.0       AdbePM.framework   AdbePM   4.1.01.377270   1.620877    boost_date_time.framework   boost_date_time   12.1.0.0       dynamic-torqnative.framework   Torq Native   uxp-3.8.0.45       AdobeMPS.framework   AdobeMPS   5.8.1.46274   79.620254    dvaui.framework   dvaui   12.1.0.0       ahclient.framework   ahclient   4.1.1.0       ICUData.framework   ICUData      gtlib_12.0.23744    dvamarshal.framework   dvamarshal   12.1.0.0       Unified Extensibility Platform  uxp-3.8.0.45 Required plug-ins:    Accented Edges 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Adaptive Wide Angle 21.2.4, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”    Analog Efex Pro 2 5.0.3.78, Copyright c2000-2020, DxO Labs - from the file “Analog Efex Pro 2.plugin”    Angled Strokes 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Average 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”    BackgroundFilter 5.0.3.78, Copyright ©2000-2020, DxO Labs - from the file “BackgroundFilter.plugin”    Bas Relief 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    BMP 21.2.4, © 2003-2020 Adobe. 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[Jeffrey15C3]

rights reserved. - from the file “Filter Gallery.plugin”    JPEG 2000 21.2  © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin”    Kurtosis 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Lens Blur 21.2.4, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Blur.plugin”    Lens Correction 21.2.4, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Correct.plugin”    Lens Flare 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Liquify 21.2.4, © 2001-2020 Adobe. All rights reserved. - from the file “Liquify.plugin”    Matlab Operation 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”    Maximum 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Mean 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Measurement Core 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”    Median 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Merge to HDR Efex Pro 2 5.0.3.78, Copyright c2000-2020, DxO Labs - from the file “HDR Efex Pro 2 Automation.plugin”    Mezzotint 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Minimum 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    MMXCore Routines 21.2  © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin”    Mosaic Tiles 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Multiprocessor Support 21.2  © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”    Neon Glow 21.2.4, © 1991-2020 Adobe. 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[Jeffrey15C3]

This is the window I just got, where it locked up for me. No spinning beach ball. Photoshop just becomes unresponsive. I can move the Color Range window around, but I can't close it or do anything else in photoshop. The Color Range tool also stays in the forefront of my screen (as the active window) even if I start using a different app, like Chrome or Safari. It stays this way until I force-quit photoshop.

I hope this is helpful!

[Jeffrey15C3]

It happens for me only when I'm moving the sliders, not when I'm sampling colors. I believe it only happens on the fuzziness slider, but I'm not positive.

[J453]

I was able to repro once, but I haven't figured out the key to make it happen every time on my system. It's tricky one.

[nick_filer]

Yes, the latest version 22.0. Only happens with the fuzziness slider only lets me move the color range window, no other ps actions until force quit

[americaninventive]

22.1 - Yes.                  

[nick_filer]

...still happening with slider movement, but not direct selection

[nick_filer]

updated version. still   

[Jeffrey15C3]

I upgraded to Big Sur a couple of days ago, and it's still happening there, too. Just wanted to give you some more info! 🙂

[FeedbackCommunityMember]

Hi,

I notice Photoshop crashing when using the color range tool. After the first selection with the eyedropper is made, it freezes and I have to force stop.

[zxcvbn1234]

Yes, same problem as everyone else. When I try to use the color range sampler tool as I always have (usually to make a mask), Photoshop locks up and I have to force quit on my MAC. (Catalina, latest version, Photoshop, CC latest version). 

[zxcvbn1234]

Sorry forgot to attach the screenshot