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P: Could not save to SMB because of a program error (macOS)

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New Here ,
Apr 28, 2022 Apr 28, 2022

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I am saving a file to an SMB share and i keep getting a "program error" i ran the adobe "user diagnostic" plug in and got this:

 

 

Photoshop Error information

Code: -20

Text: because of a program error

Message: Could not save “refresh storyboard_PF-4.psd” because of a program error.

Stack:

Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec

0 address: 0x10cfa8ac0 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010cfa8afc Adobe Photoshop 2022 + 86076156'

1 address: 0x10a9a4584 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x000000010a9a4584 Adobe Photoshop 2022 + 46212484'

2 address: 0x10a9a4994 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x000000010a9a4994 Adobe Photoshop 2022 + 46213524'

3 address: 0x10a1e9995 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010a1e9995 Adobe Photoshop 2022 + 38107541'

4 address: 0x10991c3d3 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010991c3d3 Adobe Photoshop 2022 + 28877779'

5 address: 0x10a99c78b base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010a99c78b Adobe Photoshop 2022 + 46180235'

6 address: 0x10a986998 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010a986998 Adobe Photoshop 2022 + 46090648'

7 address: 0x10a986aa4 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010a986aa4 Adobe Photoshop 2022 + 46090916'

8 address: 0x10a883230 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010a883230 Adobe Photoshop 2022 + 45027888'

9 address: 0x1266bf485 base: 0x12661f000 module name: 'Spaces' symbol info: '9   Spaces                              0x00000001266bf485 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

10 address: 0x7ff80e9bb1a7 base: 0x7ff80e553000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007ff80e9bb1a7 -[NSApplication _handleEvent:] + 65'

11 address: 0x7ff80e58293e base: 0x7ff80e553000 module name: 'AppKit' symbol info: '11  AppKit                              0x00007ff80e58293e -[NSApplication run] + 623'

12 address: 0x10a883d32 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x000000010a883d32 Adobe Photoshop 2022 + 45030706'

13 address: 0x10a886516 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x000000010a886516 Adobe Photoshop 2022 + 45040918'

14 address: 0x10a9872ac base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '14  Adobe Photoshop 2022                0x000000010a9872ac Adobe Photoshop 2022 + 46092972'

15 address: 0x10d78dca9 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '15  Adobe Photoshop 2022                0x000000010d78dca9 Adobe Photoshop 2022 + 94354601'

16 address: 0x107d973c2 base: 0x107d92000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x0000000107d973c2 Adobe Photoshop 2022 + 21442'

17 address: 0x1187fc4fe module name: '<unknown module>' symbol info: '17  dyld                                0x00000001187fc4fe start + 462'

 

Bug Unresolved
TOPICS
macOS

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correct answers 1 Correct answer

Adobe Employee , Apr 28, 2022 Apr 28, 2022

You could try this optional extension to Use deprecated macOS save API:

 

https://helpx.adobe.com/photoshop/kb/enable-optional-extensions-photoshop-cc.html#deprecated-macos-save-api

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2 Comments
Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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You could try this optional extension to Use deprecated macOS save API:

 

https://helpx.adobe.com/photoshop/kb/enable-optional-extensions-photoshop-cc.html#deprecated-macos-s...


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 28, 2022 Apr 28, 2022

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this seemed to fix the problem!

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