P: Crash opening psd file with 23.2.0 version

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Community Beginner ,
Feb 21, 2022 Feb 21, 2022

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Hi

Since I upgraded to the latest version 23.2.0, photoshop crashes all the time I try to open psd files.

Unchecked the Use Graphics Processor feature, but it doesn't fix the issue.

Does anybody help me?

Thanks

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correct answers 1 Correct answer

Adobe Employee , Apr 12, 2022 Apr 12, 2022
Hi all,   We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.   To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating   Let us know if the update resolves the problem for those affected and share your feedback with us.   Thanks, Nikunj

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Adobe Employee ,
Feb 21, 2022 Feb 21, 2022

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Does it freeze (stops responding, needs force quit) or crash (close by itself)? They are two very different behaviors.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 22, 2022 Feb 22, 2022

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Crash.

I have sent the report with my email.

I'm waiting for the answer, it's frustrating to get every crash for each opening app.

Thanks

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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Hmm. Still not seeing any crash reports when I search with the email address you've used to log in to this community.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 23, 2022 Feb 23, 2022

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I have reported the report with the log in email address.

Please check it

Thanks

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Hi

Today I have upgraded to the 23.2.1 version, but it's the same issue.

Reported crash result by the email.

Thanks

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Thanks for submitting the crash logs. I've asked engineering to take a look.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Acknowledged

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hi all,

 

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

 

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Nikunj

 

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