Inspiring

P: Crash opening psd file with 23.2.0 version

Forum|Forum|4 years ago
February 21, 2022
7 replies
6235 views

Hi

Since I upgraded to the latest version 23.2.0, photoshop crashes all the time I try to open psd files.

Unchecked the Use Graphics Processor feature, but it doesn't fix the issue.

Does anybody help me?

Thanks

macOS

This topic has been closed for replies.

Community Manager

Community Manager

Hi all,

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected and share your feedback with us.

Thanks,

Nikunj

Legend

Thanks for submitting the crash logs. I've asked engineering to take a look.

ReartuAuthor

Inspiring

Hi

Today I have upgraded to the 23.2.1 version, but it's the same issue.

Reported crash result by the email.

Thanks

ReartuAuthor

Inspiring

I have reported the report with the log in email address.

Please check it

Thanks

Legend

Hmm. Still not seeing any crash reports when I search with the email address you've used to log in to this community.

ReartuAuthor

Inspiring

Crash.

I have sent the report with my email.

I'm waiting for the answer, it's frustrating to get every crash for each opening app.

Thanks

Legend

Does it freeze (stops responding, needs force quit) or crash (close by itself)? They are two very different behaviors.

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.