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P: Crash when opening Photoshop

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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photoshop 2023 dopo l'aggiornamento non funziona, ho MacOS monterey, M1 pro. il programma va in crash all'apertura

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correct answers 1 Pinned Reply

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Hi all,

 

We're happy to announce the release of Photoshop 24.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 24.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Status Fixed

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New Here ,
Nov 08, 2022 Nov 08, 2022

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I have the same problem!

can't open the program since 2 hours now!!

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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@Matteo270235521qxc Thank you for submitting your crash reports! Looks like your issue is being worked on for the next update.


Senior Product Manager - Customer Advocacy - Digital Imaging
Status Acknowledged

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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@YAN27024079b1og I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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@Matteo270235521qxc And other affected users, can you try to install 24.0.1 from your creative cloud application, it is supposed to fix this issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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This crash should be fixed in 24.0.1.


Senior Product Manager - Customer Advocacy - Digital Imaging
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Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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Anche con il nuovo aggiornamento 24.0.1 ho lo stesso problema. quando apro una foto con Photoshop il programma si blocca e non si avvia.

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Bongiorno @Matteo270235521qxc can you explain how you open the image? Double click on finder; from PsHome page; File/open; Drag and drop to icon; sent from Lightroom, etc. And test if other means do work.

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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Il programma non parte da ogni procedimento.

Finder--scelgo la fotografia--apri con Photoshop--e il programma non si apre nemmeno (si apre solo l'icona nella barra dei menu.

Oppure io apro photoshop, il programma si apre nella schermata iniziale ma quando scelgo la fotografia il programma si blocca.

dimmi se hai bisogno di altre informazioni.

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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Hi, I'd try this: Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

If it does not work, uninstall, reinstall

And the hardcore option: I suggest to try the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Dec 11, 2022 Dec 11, 2022

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Il problema non si risolve. Ho provato a resettare completamente il programma Adobe, io ho rimosso tutti i file, i programmi e le cartelle, successivamente io ho re-installato tutto a nuovo. Il programma Photoshop continua ad andare in Crash sempre durante l'apertura delle foto; quando io scelgo la foto da aprire il programma si blocca.

Non so cosa fare. Anche perchè il programma lo sto pagando.

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Does it crash (completely disappear and the crash reporter dialog shows up)? Or does it freeze, and you need to force quit it? Crashing and freezing a very different things.

 

If you experience a freeze on macOS, get a sample process using Activity Monitor: Could you please gather a sample process using Activity Monitor while it's frozen: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html That will help engineers figure out why Photoshop is going out to lunch on you. Post a URL to the file using CC files or dropbox, or something similar to share the log.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi all,

 

We're happy to announce the release of Photoshop 24.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 24.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Status Fixed

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Community Beginner ,
Dec 20, 2022 Dec 20, 2022

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Il problema con questo aggiornamento 24.1 di Adobe non si è risolto. Ma sono riuscito a risoverlo con il nuovo aggiornamento MacOC. Da MacOS Monterey a MacOS Ventura. Ora il programma funziona correttamente!! 

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