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Fairfield Studio
Known Participant
October 23, 2013

P: Error (fatal requiring a force quit) when trying to split a video clip

  • October 23, 2013
  • 59 replies
  • 1975 views

I have an outstanding case with Adobe technical support (very poor support).I append the case history to this summary:
However to précis the problem. Since subscribing to PS CC I have been unable to split a video clip (with the scissors tool), when I try to do this I get a fatal error (ie PS freezes) by repeatedly clicking the OK in the error dialog the clip eventually splits but the error remains and I have to force quit out of PS.
At Adobe's suggestion I have removed the preferences file (for PSCC), removed all previous versions of PS also used Adobes clean up tool to assist this, followed by uninstalling CC and reinstalling. A quirk is that on reinstall (this reverts to the early version of PS CC) the error goes away but when updating PS CC (being alerted to updates) the error returns.

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    59 replies

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    J
    J453
    Legend
    November 5, 2013
    Sending an email with a URL
    F
    Fairfield StudioAuthor
    Known Participant
    November 5, 2013
    If it helps to solve the problem - yes
    J
    J453
    Legend
    November 5, 2013
    Do you want to do a connect session?
    F
    Fairfield StudioAuthor
    Known Participant
    November 5, 2013
    Hi

    Anything happening?
    J
    J453
    Legend
    November 2, 2013
    Hmm. That is a strange error. I'll need to check with someone more familiar with text code.

    It would be interesting to troubleshoot fonts as a precaution:

    http://blogs.adobe.com/crawlspace/201...
    J
    J453
    Legend
    November 2, 2013
    The old user account is damaged in some way. Have you tried selecting the user directory and making sure you Read & Write permissions for every directory under your user?

    You can post them to Dropbox or other and post the link here.
    S
    Søren Steffen
    Participating Frequently
    November 2, 2013


    Don't know if this means anything.

    BTW I ran Yasu cleaning caches and swap files and updated pre binding.
    After a restart I managed to clip and render one video clip.
    Of course it came back on next attempt :o(
    S
    Søren Steffen
    Participating Frequently
    November 2, 2013

    Log file created on Sat Nov 02 2013 16:02:27 GMT+0100 (CET)

    [init] Package generator-core v1.0.0
    [init] No Git repository found
    [init] Node.js version: {"http_parser":"1.0","node":"0.10.15","v8":"3.14.5.9","ares":"1.9.0-DEV","uv":"0.10.13","zlib":"1.2.3","modules":"11","openssl":"1.0.1e"}
    [init] OS: Darwin 13.0.0 (x64), platform: darwin
    [init] unparsed command line: ["/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Photoshop-node","/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Generator-builtin","-i","27","-o","37","--launchreason","alwayson","-f","/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Generator/"]
    [init] parsed command line: {"_":[],"$0":"./Adobe Photoshop CC.app/Contents/MacOS/Photoshop-node ./Adobe Photoshop CC.app/Contents/Required/Generator-builtin","i":27,"input":27,"o":37,"output":37,"launchreason":"alwayson","r":"alwayson","f":"/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Generator/","pluginfolder":"/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Generator/","m":null,"menu":null,"p":49494,"port":49494,"h":"localhost","host":"localhost","P":"password","password":"password"}
    opening input pipe 27 and output pipe 37
    Photoshop info: "authenticating now"
    Photoshop message: {"id":1,"body":2}
    [init] Generator started!
    Loading plugins from /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Generator
    Loading plugin "generator-assets" from directory "/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Generator/assets.generate"
    [generator-assets] Package generator-assets v1.0.0
    [generator-assets] No Git repository found
    initializing generator-assets plugin with config {}
    Subscribing to photoshop event generatorMenuChanged
    Plugin loaded: generator-assets
    Starting connection check loop
    Generator initialized
    Subscribing to photoshop event currentDocumentChanged
    [1;31mWarning: unable to parse JavaScript message response '/Applications/Adobe Photoshop CC' as JSON. Error: SyntaxError: Unexpected token /
    [0mPhotoshop message: {"id":2,"body":"/Applications/Adobe Photoshop CC"}
    Photoshop path: /Applications/Adobe Photoshop CC
    [1;31mWarning: unable to parse JavaScript message response '/Applications/Adobe Photoshop CC' as JSON. Error: SyntaxError: Unexpected token /
    [0mPhotoshop message: {"id":3,"body":"/Applications/Adobe Photoshop CC"}
    Subscribing to photoshop event imageChanged
    Determining the current document ID
    Getting document info with these params: {"flags":{"compInfo":true,"imageInfo":true,"layerInfo":true,"expandSmartObjects":false,"getTextStyles":true,"selectedLayers":false,"getCompSettings":true}}
    Photoshop message: {"id":4,"body":"[ActionDescriptor]"}
    Menu created assets
    Photoshop message: {"id":5,"body":"[ActionDescriptor]"}
    Finished subscribe to photoshop event generatorMenuChanged
    Photoshop message: {"id":6,"body":"[ActionDescriptor]"}
    Finished subscribe to photoshop event currentDocumentChanged
    Photoshop message: {"id":7,"body":"[ActionDescriptor]"}
    Finished subscribe to photoshop event imageChanged
    [1;31mPhotoshop error { id: 8, body: 'Error: No image open' }
    [0m[1;31m[Assets] Error in getDocumentInfo: Error: No image open
    [0mPhotoshop message: {"id":8,"body":"[ActionDescriptor]"}
    Photoshop event: messageID: 6, name: currentDocumentChanged, parsedValue: 37
    Emitting Photoshop event: [ 'PHOTOSHOP-EVENT-currentDocumentChanged', 37 ]
    Current document ID: 37
    Setting menu state to false
    Photoshop event: messageID: 7, name: imageChanged, parsedValue: {"version":"1.0.0","timeStamp":1383404567.994,"id":37,"active":true,"file":"Untitled-1","metaDataOnly":true}
    Emitting Photoshop event: [ 'PHOTOSHOP-EVENT-imageChanged',
    { version: '1.0.0',
    timeStamp: 1383404567.994,
    id: 37,
    active: true,
    file: 'Untitled-1',
    metaDataOnly: true } ]
    Image 37 was changed: {
    "version": "1.0.0",
    "timeStamp": 1383404567.994,
    "id": 37,
    "active": true,
    "file": "Untitled-1",
    "metaDataOnly": true
    }
    Unknown document, so getting all information
    Getting document info with these params: {"documentId":37,"flags":{"compInfo":true,"imageInfo":true,"layerInfo":true,"expandSmartObjects":false,"getTextStyles":true,"selectedLayers":false,"getCompSettings":true}}
    Photoshop message: {"id":9,"body":"[ActionDescriptor]"}
    Photoshop message: {"id":10,"body":{"version":"1.0.0","timeStamp":1383404567.994,"id":37,"file":"Untitled-1","bounds":{"top":0,"left":0,"bottom":720,"right":1280},"selection":[1],"resolution":72,"globalLight":{"angle":120,"altitude":30},"generatorSettings":false,"layers":[{"id":3,"index":2,"type":"layerSection","name":"Video Group 1","bounds":{"top":0,"left":0,"bottom":720,"right":1280},"visible":true,"clipped":false,"blendOptions":{"mode":"passThrough"},"mask":{"removed":true},"generatorSettings":false,"layers":[{"id":2,"index":1,"type":"layer","name":"_STF0606","bounds":{"top":0,"left":0,"bottom":720,"right":1280},"visible":true,"clipped":false,"mask":{"removed":true},"generatorSettings":false}]}]}}
    Received complete document: {
    "version": "1.0.0",
    "timeStamp": 1383404567.994,
    "id": 37,
    "file": "Untitled-1",
    "bounds": {
    "top": 0,
    "left": 0,
    "bottom": 720,
    "right": 1280
    },
    "selection": [
    1
    ],
    "resolution": 72,
    "globalLight": {
    "angle": 120,
    "altitude": 30
    },
    "generatorSettings": false,
    "layers": [
    {
    "id": 3,
    "index": 2,
    "type": "layerSection",
    "name": "Video Group 1",
    "bounds": {
    "top": 0,
    "left": 0,
    "bottom": 720,
    "right": 1280
    },
    "visible": true,
    "clipped": false,
    "blendOptions": {
    "mode": "passThrough"
    },
    "mask": {
    "removed": true
    },
    "generatorSettings": false,
    "layers": [
    {
    "id": 2,
    "index": 1,
    "type": "layer",
    "name": "_STF0606",
    "bounds": {
    "top": 0,
    "left": 0,
    "bottom": 720,
    "right": 1280
    },
    "visible": true,
    "clipped": false,
    "mask": {
    "removed": true
    },
    "generatorSettings": false
    }
    ]
    }
    ]
    }
    Resetting state for document 37
    Document path changed from undefined to "Untitled-1"
    Scheduling change to layer 3 of 37
    Creating layer context for layer 3
    Creating change context for layer 3
    Scheduling change to layer 2 of 37
    Creating layer context for layer 2
    Creating change context for layer 2
    Photoshop message: {"id":10,"body":"[ActionDescriptor]"}
    Updating layer 3 ("Video Group 1") of document 37
    Layer 2 ("_STF0606") is now in layer 3 ("Video Group 1")
    Updating layer 2 ("_STF0606") of document 37
    Not deleting directory "/Users/min2/Desktop/Untitled-1-assets": it doesn't exist
    Photoshop connection closed
    Exiting
    [1;31mExiting with code 0: generator close event
    [0m

    HTH
    -Søren

    S
    Søren Steffen
    Participating Frequently
    November 2, 2013
    Hi Jeffrey
    Sorry if I have offended you, no offence meant.
    I was just getting a bit tired of the whole thing.
    I was sort saying to myself - OK I can set up this user and change to it when I use CC for video editing - but -
    If I change user, apps like Lightroom 5 and Photo Mechanic suddenly requires passwords again and I do not have any intention of recreating setups to another userid.
    is there a way to upload reports as zip files on this forum.?
    -Søren
    F
    Fairfield StudioAuthor
    Known Participant
    November 2, 2013
    I will run PS CC again and leave it when it crashes also
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