P: Export As Window is outside screen

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Community Beginner ,
Jul 16, 2015 Jul 16, 2015

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I use Photoshop CC 2015 on a 24′′ display connected to my 13′′ Macbook Pro.
The new Export window opens on the 13′′ screen, massively outside the screen, impossible to move or resize : the only button I can reach is “Cancel”...

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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2015 Nov 30, 2015
This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

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New Here ,
Jul 17, 2015 Jul 17, 2015

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I have this problem too. I can't reach any buttons, can't drag the window; I can only press Escape to close it.

OSX 10.10.4, 27" Thunderbolt, 15" MacBook Pro Retina.

Screenshot:

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LEGEND ,
Jul 17, 2015 Jul 17, 2015

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Is the problem that the window is being scaled up as if its on the HiDPI monitor but it's not, or is part of the window on one monitor and part on the other?

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New Here ,
Jul 17, 2015 Jul 17, 2015

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Sorry, a bit of context on that screnshot: I'm using two monitors there, the left is my MacBook, the right is my Thunderbolt. The Export window appears on the wrong monitor and also off-screen.

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Community Beginner ,
Jul 17, 2015 Jul 17, 2015

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The window scale seems correct.
It's only visible on the small screen, mainly off-screen, and is neither resizable nor movable.

It should open on the same screen as the main application, or at least be movable.

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LEGEND ,
Jul 17, 2015 Jul 17, 2015

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Is the scaling larger than you expect on your MacBook screen, so the issue is that the Thunderbolt scaling is being used on the MacBook that is not such high density display, or are they both very Hi-DPI so the scaling is appropriate and the only issue is the window isn't all on screen?

If I ever have this situation on Windows I can use Alt-Space-M to bring up a window-positioning menu and activate the Move command that would automatically move the window to be all on screen and then let me use arrow keys to move it around. I suppose a Mac doesn't have similar functionality.

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LEGEND ,
Jul 17, 2015 Jul 17, 2015

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It probably is moveable but you can't get to the top of it to drag the title-bar, right?

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Community Beginner ,
Jul 17, 2015 Jul 17, 2015

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Yes, the title bar is off-screen and the edges are non-resizable.
Plus it doesn't move like native OS windows, as Adobe is not using the native window behaviour (title bars, maximize / close buttons, ... which is lame also imho)

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LEGEND ,
Jul 27, 2015 Jul 27, 2015

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i meet the same too. How can i solve it?

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New Here ,
Jul 29, 2015 Jul 29, 2015

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I have the same problem with a retina screen 13" mac and a dell monitor with similar comparative dimensions to Rowan's post at the beginning of the thread.

I solved it by going into system preferences > displays and then clicking around on the resolution. I was working on the next to largest resolution (seen below), but I switched around my resolution until I found one where the export as window came into view. It was the "Larger Text" resolution that finally worked.

I then dragged that window to the larger monitor, where it will hopefully show up from now on.

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Community Beginner ,
Jul 30, 2015 Jul 30, 2015

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It worked, I've managed to move the window by changing the resolution to "Larger Text"...
... BUT I have to do it every time : once set back to default resolution, the window reappears at the buggy position.
Photoshop updated today : no luck... the bug is still here.

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LEGEND ,
Aug 07, 2015 Aug 07, 2015

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Roya, Thanks for your fix, but I am having the same problem Maxime is having. It seems like Adobe would have fixed this issue by now.

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Adobe Employee ,
Aug 07, 2015 Aug 07, 2015

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sorry you're seeing this issue; we are working on fixing it.
Yes the workaround is to change resolution for that monitor

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New Here ,
Aug 07, 2015 Aug 07, 2015

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I was really excited, but I did realize (like the rest of you) that I had to move the screen every time. At some point last week, I even moved it to a place where I could not grab it again on *any* resolution.

I guess it's reset itself since i've restarted my computer several times since then, because i'm back to where i was when i started.

Another workaround is that if I hover my mouse on the bottom of the screen until it gives me the little resize down arrow, I can sometimes drag the whole window sideways and then up from there.

But yes, I am still having some serious trouble not destroying my computer over this, especially while I'm saving 20 individual icons each at 1x, 2x, and now 3x.

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LEGEND ,
Sep 08, 2015 Sep 08, 2015

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I'm also having the same issue. This is terrible. Costing me waaaay too much time.

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LEGEND ,
Sep 24, 2015 Sep 24, 2015

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Since this still hasn't been fixed, a quick workaround is to set your bigger screen as your primary screen. Fixed it for me at least.

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New Here ,
Sep 24, 2015 Sep 24, 2015

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Thanks for the workaround, Ross. That works for me too.

Because I move my MacBook around so frequently, it's a bit too much of a hassle for me though.

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LEGEND ,
Oct 19, 2015 Oct 19, 2015

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How is the fix for this going?

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New Here ,
Nov 25, 2015 Nov 25, 2015

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this is really bad. why isn't there a shortcut to just center or top align a window in a screen?

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Adobe Employee ,
Nov 30, 2015 Nov 30, 2015

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This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Dec 01, 2015 Dec 01, 2015

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why hasn't the 2015.1 update been pushed to me yet? I don't see it

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Adobe Employee ,
Dec 01, 2015 Dec 01, 2015

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Click on the gear in the Creative Cloud app and select Check for App Updates... or try signing out and back in to the Creative Cloud app: https://helpx.adobe.com/creative-clou...

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Dec 01, 2015 Dec 01, 2015

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I had to uninstall the app and reinstall it. Wasted almost an hour of my time today. I hope Adobe gets better at this moving forward. I like the updates I see released but these hiccups really set me back.

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LEGEND ,
Dec 02, 2015 Dec 02, 2015

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When I working on a dual screen, some windows (like export) open on my second screen (13inch) but are out of display. I only see 1/4 of the window, the half left and half bottom. I can't move, resizing ... I need to close (escape key) leave dual screen mode an then i can export....

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Adobe Employee ,
Dec 02, 2015 Dec 02, 2015

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Make sure you install the 2015.1 update that came out yesterday. Should fix this issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Mar 21, 2016 Mar 21, 2016

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What I did was I went to "The old display" options in Windows 10, then moved screen 2 on the other side of screen 1, then opened the Export As.. window and dragged it to the right screen, then I saved just to make sure it would open there next time, draged screen 2 over to the other side again and now it finally works like before.

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