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P: Eye dropper sampling ring missing

9 Votes
Community Expert ,
Nov 18, 2020 Nov 18, 2020

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In V22.0.1 the eyedropper sampling ring is missing. Toggling the checkbox in teh options bar does nothing.

 

Resetting preferences does not resolve.

 

Windows 10 v20H2  and NVidia RTX2080ti driver 456.71

 

The tool works correctly in v21 and earlier on the same system

 

Dave

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correct answers 1 Correct answer

Community Expert , Jan 17, 2021 Jan 17, 2021

Hello, this issue should be fixed in the 22.1.1 update released a few days ago.

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If you do not see the update in the CC application, go to help/check for updates.

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58 Comments
Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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I have this issue also on a Windows 10 OS with Adobe officially supported graphich adapter (as well as the vanished red overlay adjustment indicator for brush tip). 
Will roll back for the time being. But with an ironic smile and some anger about the time spent on such flaws and bugs, for which I have absolutely no understanding.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Same issue. 

Imac 27' 2020

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LEGEND ,
Nov 25, 2020 Nov 25, 2020

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Thank you for looking into it! Adding to the thread:

My eyedrop sampling ring disappeared after I updated to version 22.0.1

 

While in eyedrop tool, the sampling ring is still selected; and under performance, my graphics processor is also still selected.

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Community Expert ,
Nov 25, 2020 Nov 25, 2020

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*Andrea Ruiz  Yes it is a known issue and the team is tying to fix it!

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LEGEND ,
Nov 25, 2020 Nov 25, 2020

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hi there my eye dropper sampling ring also disappeared like 3 days ago...any news or workaround

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LEGEND ,
Nov 26, 2020 Nov 26, 2020

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same problem any idea when our little fella will be back...really It is hard for to illustrate right now in photoshop. ...I am using CSP instead...but I don't have my photoshop brushes there?

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New Here ,
Nov 26, 2020 Nov 26, 2020

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Same issue here - I also do not see a preview of the sampled area when using the stamp tool.

Win 10 (10.0.18363)

PS 21.0.1

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LEGEND ,
Nov 28, 2020 Nov 28, 2020

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Hi
This question regards the sample ring. If the ‘show sampling ring’ box is checked, but is not displayed on the canvas, what changes need to be made in order to toggle the sample ring on.

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LEGEND ,
Nov 30, 2020 Nov 30, 2020

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Same issue here - no sampling ring. Latest version of Windows 10, latest version of Photoshop.

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LEGEND ,
Nov 30, 2020 Nov 30, 2020

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control-option-command + drag to open "HUD color Picker" not working.  Not sure if I changed something.  Can anyone help?

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LEGEND ,
Dec 01, 2020 Dec 01, 2020

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Another update, another broken mess. 

 

This time you broke thee Popup color wheel (Settings -> General -> HUD Color Picker)

- When using the brush, you can hold ALT to change the brush size/opacityю

- Holding SHIFT+ALT pops up a color wheel.

ALT shortcut still works for brush control, ALT+SHIFT no longer works

 

Video from current and previous versions: https://www.youtube.com/watch?v=a0EZyVRj2ro

 

These shortcuts are a godsend for someone who uses the software professionally and is always looking to improve their workflow and speed. Taking this feature out (and retaining the settings for it) is a giant blow to usability.

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New Here ,
Dec 01, 2020 Dec 01, 2020

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third'd, no hud color picker

lenovo p330 workstation

16 g ram, Quadro P1000 gpu, Intel I7-8700

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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With MAC the color sampler wheel does not show up no matter what I do.  So hopefully Adobe gets it fixed fast, it is a good tool to have and I seem to use it, and like having it a lot...

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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With my MAC the sampler wheel is not showing up no matter what I do with tricks and tips from others.  So Adobe, please fix this. It is a good tool to have and I use it a lot !

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LEGEND ,
Dec 05, 2020 Dec 05, 2020

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Oh ugh. From reading posts in this thread, I take it that the color sampler wheel pop-up wheel is not working for many people (I use an iMac 2020). I rely on this shortcut HEAVILY in my workflow, and hope that it is reinstated soon.

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LEGEND ,
Dec 05, 2020 Dec 05, 2020

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Same problem here with Windows 10 1909 and Photoshop 22.0.1, hope this will be fixed quickly

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LEGEND ,
Dec 06, 2020 Dec 06, 2020

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When using a painting tool, I use the display the HUD (Heads-Up-Display) color picker shortcut on the Mac, (hold Control+Option+Command then click right-click). It's heavily integrated into my process as a digital painter. Please reconsider bringing this shortcut back to the newest versions of Photoshop.

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New Here ,
Dec 07, 2020 Dec 07, 2020

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Have had many updates after this problem showed up and still in none of these updates they fixed it.

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New Here ,
Dec 07, 2020 Dec 07, 2020

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And it also sucks when you delete a layer and it deletes the layer mask instead and then I have to press delete again to delete the layer.

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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This should be fixed in 21.1 which was released last night.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Dec 08, 2020 Dec 08, 2020

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Dear Adobe,

Today I was inspired to do some painting. Opened Photoshop, but...

No HUD color picker (hue wheel) when pressing Cntrl+Alt+Cmd.

Photoshop 22.0.1 Release

MacOS Catalina 10.15.7

Radeon Pro Vega 48 8GB

Basic things that should be tested before releasing software!

Opening Affinity...

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LEGEND ,
Dec 08, 2020 Dec 08, 2020

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Thank you for this, i will update my Ps for 21.1

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LEGEND ,
Dec 09, 2020 Dec 09, 2020

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Thank you for the heads-up, Jeffrey!

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Participant ,
Dec 10, 2020 Dec 10, 2020

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Seems the Brush preview still isn't fixed?

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LEGEND ,
Dec 10, 2020 Dec 10, 2020

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I updated to the latest version 21.1.0
Still no ring visible to me.

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