Inspiring

P: Freezing, cursor stuck when scrolling/flick panning

Forum|Forum|6 years ago
March 11, 2020
67 replies
27283 views

Hi, over the years we've generally found Photoshop to be one of the most stable of all apps we use. But lately, it's been freezing a lot when doing relatively simple editing. We've updated to the very latest version (21.1.2) on a late 2013 Mac Pro with 24GB RAM.

What seems to be causing the freeze is just scrolling around a zoomed-in image when using the spot healing brush tool on grayscale TIF images that aren't overly huge or complex. But this may just be coincidence since it's a pretty common task. But using the space-bar scroll will just suddenly freeze and the image becomes completely unresponsive. Fortunately, I am typically still able to access menus, including 'File/Save'! Sometimes I'm able to just save & re-open the file to get it to work again, other times I must restart PS.

- Is this common?

- Anything we can try to resolove (if clearing prefs, any specific - as they seem to be pretty widespread and in multiple places)?

Seems like this has only recently started happening, so not sure if one of the recent updates has caused this. We've never experienced this kind of thing with PS over the years.

Thanks!

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C

Corniger

Inspiring

Hi guys,

Sometimes, or whenever, I use the hand tool, flick the image around and stop it in its tracks, I have to restart PS to be able to work again. Menus work, but the tools dont - stuck on white arrow.

I noticed this in the previous version (I now have 22.5.1 installed) as well, and as during the last updates all my settings, Brushes, Actios, you name it, got wiped, I also don't feel the need to "reset my preferences".

Is there a fix that does not involve deactivating a feature?

Thanks!

Adobe Photoshop Version: 22.5.1 20210907.r.441 de74e1a x64
Number of Launches: 7
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1151
System architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4013 MHz
Built-in memory: 32666 MB
Free memory: 21238 MB
Memory available to Photoshop: 25108 MB
Memory used by Photoshop: 71 %

M

misterzee

Participant

Same here. Started experiencing this problem on my Mac using PS v19. Switched to powerful Windows PC and the same thing is happenning in v22.5 Have to close the application and open again to continue working. Having to do this many times every day. Super annoying and is messing with my work-flow. Seems to happen less when flick panning is disabled and I have overscroll active. I am really amazed that Adobe has not fixed this issue as it's clearly quite common across various operating systems and has been an issue for quite some time! I always hope that the next update will address the issue but this has not been the case unfortunately. Come on Adobe! Photoshop has gone from being super-stable to annoying and unreliable - wtf is going on?!

D

Diode SA5D99

Participant

Add me to the batch list. I am experiencing the same issue on a Mac Pro 2013, especially when zooming and scrolling, even on a basic image with no layer.

Annoying. Hopefully I can save my work and I don't need to restart photoshop. But sometimes it occurs every 5 minutes.

We have 9 Mac Pro. Only 1 with this fckg issue.

Michael Lande Publicis

Participating Frequently

@davidg93644855 Just so I'm clear, you (and others) are still seeing this in the latest release (22.5.1)?

@chad.rolfs I have had flick panning off since reporting the issue here. I'm running 22.5.1. I just turned flick panning back on. I would be happy to followup if the issue persists in this version of Photoshop.

Thanks for reaching out in regards to this issue.

Sharobur

Participant

I have the same problem and it's a dealbreaker for me. I use spacebar (with overscroll option checked) all the time for painting.

It started to occur in 2020 update, then it seems to occur more frequently with each update... This happens to me every 20-30minutes for me and altough I can save and reopen, it still wrecks my workflow quite a bit. To the point I'm considering switching main paiting app, really annoying.

C

czsarnay

Participant

Add me to the list as well. It's very frustrating!! Unchecking Flick Panning solves the problem but I like the Flick Panning function!! Adobe why can't you fix this issue!!

tarunt9633801

Participant

I was having this problem too and it was rather frustrating. However, turning overscroll on and flick panning off seems to have resolved this issue, for now at least. I'm not sure if the issue is resolved completely, I might encounter it in future again, but for now when I tried panning while zoomed in, it didn't stop. So you can try it as well and see if it works out for you as well.

S

Sophie_art

Participant

Hi,

Go to edit > preferences > performance

Click then the square "Use graphic processor" to turn it off.

It worked for me, hope this helps 🙂

M

michaell_epsilon17978276

Participant

Photoshop goes way too slow with "Use graphic processor" so that really isn't the solution. Turning off, "Enable Flick Panning" is a better option but I really miss the abailty to pan quickly around an image when I'm zoomed in tight.

M

michaell_epsilon17978276

Participant

I meant to say, Photoshop goes way too slow without "Use graphic processor".

M

m-escobar

Participant

It happens to me all the time, I will be zoomed in, and I will use the spacebar to scroll and Photoshop will freeze on me. Luckily it allows me to save, and I have to close and restart. Does anyone know when this will get fixed? It is uber annoying.

J

jonathanu5375515

Participating Frequently

Uncheck Enable Flick Panning

[image: Screen Shot 2020-10-23 at 2.16.53 PM.png]

M

michaell_epsilon17978276

Participant

Add me to the list of frustrated users. I disabled flick panning for now. Adobe- please fix this bug so we can use flick panning again.

Thank you.

K

kmf2

Participant

Same same. What seems to be happening with me is that the program continues to function to an extent but the display doesn't update so I can't see what I'm doing. If I switch layers the display continues to show the last active layer before it froze, but the navigator pane shows the actual current layer as I toggle through them. And as with everybody else, I have to save the file, close and restart the program to get it working. Hasn't caused me to lose any work yet, but it happens regularly and it's very frustrating because it disrupts flow and focus.

alex5FF2

Participant

I have been using photoshop since it birth around the Late 1980's and have never had such a pain in the arse issue

i am at my wits end with this freezing i have several Macs and all are the same with this latest version...after all these years

holding this program in high regard i'm looking to cahngs to alternative software and demanding my money back this is costing me time and MONEY!!!!!!!!!!!!!!

J

jonathanu5375515

Participating Frequently

Uncheck Enable Flick Panning