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Participant
November 14, 2022

P: Info Panel Color Readouts Display Nothing When Hovering Mouse Over Swatches Panel

  • November 14, 2022
  • 5 replies
  • 541 views

Issue: Info panel color readouts display nothing when hovering the mouse over swatches in the swatches panel. It also fails to consistently display color information when hovering the mouse over swatches in the color table window when using the custom indexed color mode. The expected behavior is that the readouts display information about the swatches below the cursor in all these cases, in realtime. This was the behevior in older versions of Photoshop.

Please see the attached video that shows how to reproduce this bug with a narrated screen recording.

  • Photoshop version: 24.0.0 (latest as of November 2022)
  • OS: Tested on Windows 10 64 bit and Mac OS Monterray


Steps to reproduce:
Case 1: Swatches Panel

1. Open the info panel and swatches panel. Ensure that color swatches are visible in the swatches panel by opening one of the folders.

2. Hover the mouse over a color swatch in the swatches panel. Observe that the info panel displays no color readout information. In fact, it only displays color information if you click and let go of a swatch, only on the frame of the mouse up event.
Case 2: Indexed Color Table Window

1. Open or create a new image.
2. Go to Image - Mode - Indexed Color...
3. Change the Palette drop down to Custom... This will make a window called Color Table appear, that displays color swatches.
4. Observe that when you hover the mouse over the swatches in the Color Table window, the Info Panel color readouts do not consistently display color information. On Mac, it displays nothing at all. On Windows, it sometimes does. The conditions are not clear.

Expected result: Hovering the mouse over color swatches in the swatches panel or color table window should display color information in the Info Panel's color readouts in realtime.

Actual result: The info panel color readouts display nothing when hovering the mouse over color swatches in the swatches panel or color table window.

This seemingly small feature is actually critical to certain workflows that require precise color accuracy. If any more information or testing is needed, please let me know. Thank you very much for looking into it at your earliest convenience!

This topic has been closed for replies.

5 replies

MTronAuthor
Participant
January 14, 2023

Hi, I just wanted to check in on this issue as a couple months have gone by since the time of posting. I updated photoshop to the latest version available (24.1.0) and still see the issues present.
What is the kind of timeline that should be expected for issues like this to get resolved? Is there a way to be notified if this bug fix is scheduled for a particular release? Or is the best course of action to continue to watch this thread for updates? It would be great to have some visibility into the status of the issue, if there is a way.
Thanks!

MTronAuthor
Participant
November 17, 2022

Thanks for checking it out, and that extra info!

TheDigitalDog
Inspiring
November 15, 2022

On 12.3, I am seeing issues, not quite as bad but certainly buggy: If I click in a swatch twice, it finally shows the values in info, but of course, I shouldn't have to click in the swatch twice to see the values and have them stick. 

Absolutely a bug of some kind. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
MTronAuthor
Participant
November 15, 2022

Hi Jeffrey, thank you very much for the reply and for letting the team know about it. Glad the video is helpful! I am happy to provide any more information if needed. Hoping this turns out to be a simple fix!

Legend
November 14, 2022

Thanks for the great steps to repro and video! I've asked engineering to take a look.