P: June Photoshop on iPad v6.3 crashes at launch after update

[Karl5D3A]

Hi, i have the exact same problem, just wondering if you got around  to find a fix

[Revised_Dan]

I have also encountered this problem as I stated in another thread. Updated go 16.3 and now it won't get past the start up screen without crashing almost instantly. 

Really frustrating when I have work to complete today and have to use the desktop instead.

[VizetheLegendary]

Having the same issue, photoshop app crashes when I try to load on tablet. Everything is updated. Even reinstalled multiple times.

Mac os version 18.5

Ipad is 7th generation 

[Tranquil_intelligence2252]

I'm having the same issue. Multiple restarts and reinstalls are not helping

[Tranquil_intelligence2252]

Photoshop 6.3 just updated and app will not launch

[Tranquil_intelligence2252]

I'm having the same issue

[Tranquil_intelligence2252]

Same issue with update to 17.7.8

multiple reinstalls and resets not helping

[Harmonious5C66]

I'm having this issue right now. 

[cendi]

Ditto, but what frustrates me even more is the complete lack of response from Adobe. Interestingly Sengled (smart light bulbs) had a server outage last week for many days. They too completely ignored their customers cries for information or help. They even took their customer support numbers down, and made not a single reply from their email help requests. Now here's Adobe... primarily Photoshop, a software I've used for over 20 years never once unable to access. Never once ignored by customer support until now. I don't know what's really going on but I'm so frustrated right now I'm turning off auto pay, because I'm not paying for something I can't use. Additionally they're going to owe me a refund as my last payment just went through the day before yesterday. Shame on Adobe for completely ignoring their clients. 

[maria5ED1]

Sameeee...those refunda better happen because my payment kicked in a day before this mess started. 

[jessica__9819]

I'm having the exact same issue. I even installed photoshop onto another IPad and it wouldn't open. Seems like it's a them problem. 

[cendi]

How are we supposed to attach the ISP file when there isn't a way to include an attachment??

[maria5ED1]

Took me a while to figure it out but you pretty much need to upload it to a platform where you can share from. I uploaded mine to Google drive and included the link to it

[edmpages]

I too have been super frustrated, and am a long-time (over 10 years) customer. I FINALLY got the promised call and they said this is a problem on their end and that they are working to get it resolved, as many people are experiencing this problem. No idea how long this is going to take though, and yes, frustrated because I'm paying a monthly subscription for something that isn't working right now, as well as having to delay projects I can't complete until this is fixed. Hopefully the resolution will be soon! A refund would definitely be appropriate.

[cendi]

That’s just… 🤦‍:female_sign: I mean there’s some Adobe employee saying here’s what we
need, here’s how you find it, but fails to mention there’s no way to send
said file or even better, instructions to send, and we’re left to waste
time wandering around for a workaround? Sheesh… what has happened to what
was once a great company. 🫩

[mglush]

Hi,

Here are two threads that might be helpful:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-will-not-open-on-ipad/td-p/...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-june-photoshop-on-ipad-v6-3-crashes-at-lau...

Michelle

[mglush]

HI,

Here is a thread that might be helpful: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-june-photoshop-on-ipad-v6-3-crashes-at-lau...

Michelle

[mglush]

Is it crashing or does it not launch when you try to open it?

Here are two threads that might help: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-june-photoshop-on-ipad-v6-3-crashes-at-lau...

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-will-not-open-on-ipad/td-p/...

Let us know if either of these is helpful?

Michelle

[mglush]

Hi,

Here is another thread in the forum that addresses the same issue you are having: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-june-photoshop-on-ipad-v6-3-crashes-at-lau...

Let us know if you are still experiencing the same issue?

Michelle

[pl4cebo]

we getting a refund? 

[Andrew_BenjaminArt]

Still not working. 

[Sherlaya]

Well, I'll join the queue of people that have problems with their PS on iPad. 

Photoshop keeps crashing on my ipad, actually it's not evening opening. I click on the icon, the "app start screen" appears for like 1 second and then it's gone. Other applications are working (f.e. Illustrator). 

I tried to uninstall and install it again, updating my ipad, restarting the ipad, deleting app cache. Nothing works.

I have an iPad Pro (10,5"), it's not the youngest, but everything except PS works absolutely fine on it. It also has worked in the past, but now it's just crashing...

• iPadOS 17.7.8

• iPad Pro (10,5") (i guess 1st gen?)

• *.ips-file to be found here: https://www.dropbox.com/scl/fo/39ncq7wy6f8tuj2j6gsfc/ABIXEa7Twcsako8jaFkuCrY?rlkey=8jlxyytk4x7abvdx2...

Thank you!

[Tranquil_intelligence2252]

Still not working

[Tranquil_intelligence2252]

Is there any ETA on a fix?

[absurdone]

Photoshop will not open, on iPad Pro 10.5.
Reinstaled Photoshop several Times, but since the PS Update to version 6.3, 6 days ago ican´t use Photoshop.
The ios version is 17.7.8

Photoshop opens an after 1 or 2 seconds it closes.
Please help!

[Harmonious5C66]

iPad Pro 2nd Gen, iOS 17.7.8 here's a link to my ips log. 
https://docs.google.com/document/d/11KkeZATSnpy4zXBz7lEHr-KgglbjKNGE4fL4K1C3biI/edit?usp=drivesdk