P: (macOS Sonoma) Photoshop 2023/2024 Save for Web shows incomplete preview

[defaultqlalm792hutz]

Have just updated to Photoshop 2024 and my save to web panel is now not displaying correctly - see screengrab.  How can I adjust it to have the full image fill the four windows?  cheers, Bob

[Dave Z #225]

Oh, one more thing (I can't edit my post) - go back to the very start of this thread and upvote the bug report. Currently at 164 upvotes.

[artkeh]

Export As is designed for screen use. For those of us who need extra metadata for things like printing (i.e. assuring the file is 300 ppi) then Export As doesn't work as it strips that info out and then defaults to 72 ppi.

[defaultoxmsmlzjbjib]

I have the same issue! Please help!

[Marcee12]

For what it's worth, screen mirroring to a TV / AppleTV makes it work too. So bizarre.

[shanekartz]

I read your post and thought I would test it out on my setup. So I have my 16" M1 MacBook Pro Max connected via Thunderbolt 4 to a Lenovo P40w-20 Ultrawide running at 75Hz 5K2K resolution, also an Apple LED Cinema Display rotated to 1444x2560 plus the built-in retina XDR display with ProMotion enabled. The preview only displays when I slide the Save For Web window the Apple LED Cinema Display. It is blank white on the Lenovo and the Built-in display. Looks potentially like either a resolution or refresh rate bug in Photoshop.

[shanekartz]

I can also confirm that this bug exists in version 2023, but it doesn't occur in Illustrator's Export to Web.

[Kevin Stohlmeyer]

@shanekartz actually your test points to be opposite. If it previews properly on one screen and not others - that is not software related and would be an OS issue from Apple.

[shanekartz]

I agree to a point, but it is unique only to Photoshop 2023 and 2024. It doesn't occur in Illustrator Export to Web. So it is definitely some type of bug related to Sonoma, but seems to be Photoshop specific. So is it an Apple bug or an Adobe bug?

[Kevin Stohlmeyer]

PS works fine on Ventura - breaks in Sonoma. PS is also not the only one reporting GPU related issues on Sonoma - check the Apple forums.

[Paco31263472vemw]

Buenos días!

 Me llamo Paco Palacios y desde que instalé la última versión de Photoshop (25.0.0) en mi Imac 27" (sistema operativo Sonoma 14.0) al intentar guardar mis archivos para web (Archivo/Exportar/Guardar para Web) no puedo visualizar el archivo que quiero exportar, por lo que no sé si los cambios que hago al comprimir se verían bien puesto que no me muestra el archivo en el que estoy trabajando.

Espero que puedan ayudarme.

Muchas gracias.

[Tea322270434hov]

Hi everyone, after updating my Photoshop to the CC2024 version, my preview screens was not displayed correctly like the image below.

I use a MacBook Pro 14 M2 with 16GB memory and a 1TB hard drive.

[Jay Chow @WT]

What an embarrassment for the product team! Shame on them.

[Derek Cross]

Hi Jay Chow

Welcome to this friendly user-to-user support forum.

[Kevin Stohlmeyer]

Jay Chow @WT how so?

[itzafergy]

I am running Adobe Photoshop 25.0, and when I try to export a file as Save for Web (Legacy), the preview window does not show the image. How do I fix this? This issue just started when I upgraded to Photoshop 25 and/or installed Sonoma. I have always been able to see a preview of what I am exporting.

Working on a Mac 16-inch, 2021 (M1) running Sonoma 14.0.

Any help would be appreciated.

[BenClarrk]

I am having the exact same issue!!

Please fix Adobe 😭 

[pauljaen]

I changed my resolution to this and it worked. Try Changing to other resolutions.

[malowens]

Hi all,

**Update: I see this issue was reported a few days ago by someone else. Here's the main thread:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-macos-sonoma-photoshop-2023-2024-save-for-...

I'm running Sonoma 14.0 and I have a png file loaded into Photoshop (25.0.0). I'm using the Save for Web Legacy option to create various exports. However, I'm not seeing any preview, just a white canvas. I've tried loading lots of different fles and they all show the same thing, just a white canvas.

If I click "2 Up" I get a sliver of an edge, and if I click "4 Up", I see a little more. But no option displays the full image.

When I click "save", the exported file is correct. It's just the preview that seems buggy right now.

I've also rolled back and installed 24.7.1 & 24.7.0 & 24.0.0 and even 22.2 and this time, I can see a sliver of the preview but when I resize the export window or change the preview zoom to 100%, it disappears.

So it seems to me that there is a bug with Photoshop's Legacy export preview window and Sonoma 14.0. I thought the latest version was to be fully supported, but if it's not yet, then please disregard.

Thank you.

Photoshop Versions: 25.0.0 & 24.7.1 & 24.7.0 & 24.0.0 & 22.2

System Specs: M1 MBP 16" | 64GB RAM | 8TB

macOS: Sonoma 14.0

[Ryan_Q3L]

I'm running all current Mac OS, and updated Adobe CC. Currently, Photoshop doesn't show a preview when exporting for web. It's blank. 

[J E L]

Hi @Ryan_Q3L, I think your issue has to do with updating to Sonoma OS, if you did. Please see this thread as your issue is an acknowledged bug (and note, a moderator may merge your post into that thread).

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-macos-sonoma-photoshop-2023-2024-save-for-...

[silk-m]

Hi All,
macOS Sonoma 14.1 updater has been released. If you update, the problem with Save for Web (Legacy) will be resolved.

[cutefunk]

@silk-m do you know if vanishing point has been fixed as well?

[Devon275765180rxs]

The new photoshop update V25.1 fixed my web legacy preview window.

[BaPo72]

yeah, same forme. And I don't have the PS 25.1 update available yet so still the same v.25.0 and no save for web image missing issue anymore.

[defaultdhoqjwsq1k3q]

Indeed, the problem with Save for Web (Legacy) on MacOS after Sonoma 14.1 update is resolved. However, Niksoftware Portraiture still does not work.