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Dki
Participating Frequently
October 23, 2017

P: Mouse cursor glitching over layers panel

  • October 23, 2017
  • 24 replies
  • 1449 views

Hi All, I'm using a MacBook Pro OS 10.12 6 with Photoshop cc 2018. When I'm using Layers in Standard Screen Mode the mouse cursor glitches/flickers between arrow and hand and struggles VERY SLOWLY across the pallet. When in the Full Screen Modes it doesn't seem to happen. I need to have several images open in separate windows at the same time to be able to take elements of some images into the others - hence Standard Screen Mode. Very frustrating esp when editing multiple images together with many layers! Any ideas? Many thanks, David

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24 replies

dk3tri
Participant
January 28, 2018
Mouse cursor started flickering after upgrade to Photoshop CC 2018 19.1. Cursor has a flushing blue circle and keeps jumping when making selecting. And WHAT IS REALLY BAD is that it behaves the same way with ALL other opened applications. The problem disappears as soon as Photoshop closed. Configuration is pretty much the same as posted above and I'm running Windows 10 with all recent updates. The same problem was also reported a few days ago on this forum by user ramy in thread "Photoshop: Mouse flickering after yesterday update". Response from Adobe seems slow and not helpful. I don't think it is acceptable for such well known product as Photoshop. At his point Photoshop CC 2018 19.1 is UNUSABLE
Hannah Nicollet
Community Manager
Community Manager
January 23, 2018
Hi David,

Sorry that you ran into another problem - thanks for the detailed report. You're right that is a new issue in 19.1 and it has been submitted to engineers to investigate.

https://feedback.photoshop.com/photoshop_family/topics/photoshop-19-1-in-fullscreen-mode-canvas-move...

There's the link to that issue on the forum - feel free to paste your comment on that thread and vote for it so that we can track everyone who is effected. I'll see what workarounds are available and get back with you.

Regards,
Hannah 
Dki
DkiAuthor
Participating Frequently
January 23, 2018
Hi Hannah, that glitch seems better with the 2019 update.
But unfortunately, with frustration and dissapointment a new problem.
I'm working with a MacBook pro and an apple thunderbolt 27in display. When in 'full screen mode with menu bar' the image is displayed very small with a large space of black.
When zoomed the image enlarges up behind the black space.
What seems to be happening is that in 'full screen mode with menu bar' it sizes the image for the MacBook screen not the thunderbolt screen.
Not a problem in 'standard mode' or 'full screen mode' without menu bar. I still have the previous version of photoshop and there is no problem there with screen mode displaying of images.
But that version glitches over the panels and does the very annoying snapping of image to centre when working.
Are we going to get past this era of frustration with photoshops glitches and unreliability? Or is it time to look at the alternatives?
After all this is a paid for service and it doesn't work as it should.
Hannah Nicollet
Community Manager
Community Manager
January 23, 2018
Hey Everyone!

I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and give us feedback.

Thank you!
Hannah

Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More

What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html
Participant
December 12, 2017
10.13.2 seems to have fixed it for me, too!
Inspiring
December 12, 2017
That sounds great. Unfortunately, there seems to be no update for the German version of High Sierra yet. As soon as 10.13.2 is available, I will install it and report on the result.
redcrowmarketing
Participant
December 11, 2017
An update to High Sierra this morning seems to have corrected my problems.  I'm now running version 10.13.2 and haven't had any issues.
Jesper Storm Bache
Adobe Employee
Adobe Employee
December 9, 2017
Thanks for reporting - I am able to reproduce (sometimes I have to click in the floating dialog first).
Jesper
Participant
December 8, 2017
Same problem here. I created a GIF to demonstrate what happens. After clicking on a layer or a paragraph style, then hovering over that panel, the cursor flickers between the hand and the pointer.

I have tried, unsuccessfully:
- turning off hardware acceleration (Photoshop)
- turning off Google Chrome hardware acceleration (it was a stretch, but Chrome has affected Photoshop in the past)
- moving Photoshop to a different screen (main is Apple Cinema, Thunderbolt; other is Dell Thunderbolt)

As noted, Photoshop Full Screen options are fine.


Inspiring
December 6, 2017
Yes, it's exactly the same on my macbook. Maybe you can't see the flickering that good, because quicktime does to less fps while capturing but you can see the slowdown on the layer palette. I also got this problems on the swatches- and the history-palette.