P: Moving Around Workspace causing screen glitching & green background on macOS

[zachs83755245]

So I just downloaded the new 2023 version of Photoshop. Photoshop told me that if I did not have the latest version of MacOS there could be some performance issues, so I made sure everything was up to date and downloaded the latest MacOS. However, now whenever I move around my workspace in Photoshop my screen glitches and I get weird green flashes that make it next to impossible to work.

Zooming in and out using the trackpad/mouse causes this, as well as just moving left, right, up, and down. I purged my cache and still the same issue. Restarted Photshop and my computer, still the same issue.

Someone please help as I have a lot of work to do! 

[eric_ae_smith]

Interesting problem, PS is flickering, as if its redrawing the page with every move of the mouse. When I maximized the window, the flickering stopped? The new multi-tasking subsystem in Ventura?

16in mac book, M1 pro. 

[Carol26785206wzgs]

Did the upgrade to 2023 because older version was a little slow. Now, I can't even work. The PS screen/workspace flickers with every mouse movement. Workspace screen doesn't stay on unless I mouse over and then it flickers. Should I uninstall and go install an older version? Running on Mac BigSur 11.7.1 

[AxelMatt]

In newest Photoshop version 24.0 you have an option in Preferences > Technology Previews > Older GPU mode (Pre 2016). Check that option if you have older graphics card. Restart Photoshop for changes to take effect.

If this doesn't help try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Migrate presets, actions, and settings (adobe.com)

Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop.

[eric_ae_smith]

Does the flickering stop if you maximize the window by clicking the green button?

[alanl81660251]

My version of photoshop is flickering, breaking up and useless right now.

[eric_ae_smith]

Here is the bug repeated:

Window maximized with green button, no flicker
Window un-maximized, flicker

[Carol26785206wzgs]

Yes! Just maximized the screen with the green dot and the flickering stopped and was able to move layers again. For now...that will be the quick fix until urgent work is done.

[Carol26785206wzgs]

Thanks Axel Matt! Will try this after i do my work. For now, just maximizing the screen.

[J453]

Is this laptop ever attached to an external monitor? If so, does the problem go away if you restart Photoshop after detaching or reattaching to the external monitor?

I'd also like to rule out preferences. If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

[KimberlyPek]

Same

[J453]

Do you use two monitors on this system? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

If so, if you disconnect from the second monitor and quit and relaunch Photoshop does it work correctly?

If not, if you go to Preferences > Performance... and uncheck "Use Graphics Processor" does it work correctly?

[J453]

Does simply restarting Photoshop fix the problem? What's described here sounds like a known issue where Photoshop was launched on a smaller screen, then moved to a bigger monitor when attached.

[ruth23622953i07o]

I just upgraded my Mac to Ventura 13.0 and PhotoShop to 2023. Now images are jumping around and glitching. Anyone else experience this?

Thank you

[jane-e]

Adobe recommends that you not upgrade to Ventura yet. You can roll back with Time Machine if you have it installed.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-ventura.html

"Important! Until these issues have been resolved, you may want to remain on your current macOS version or test in a non-production partition to ensure all your software and hardware is compatible."

You've reported this as a bug, so the engineers will see it.

Jane

[ruth23622953i07o]

Thank you. The only reason I upgraded to Ventura was I could not sync my iPhone to my computer to back it up. I got a message that said the Mac’s software was not compatible and to update it.

[ruth23622953i07o]

Thank you. The only reason I upgraded to Ventura was I could not sync my iPhone to my computer to back it up. I got a message that said the Mac’s software was not compatible and to update it.

[Jody21893959k5wx]

I was in a Zoom meeting, and had to share my Photoshop window. Turned on sharing for Photoshop, and a green screen started flashing, It became extremely slow.. Glitching.. etc. I turned off the Use graphic processor, played with other turn off boxes, and the performance is just horrible, to the point I cant get anything finished. I uninstalled Zoom znd all its components. Still the same. Any Ideas? I'm on a iMac. Photoshop 24.0. Radeon Pro 575X 4 GB. Never have had this problem with this computor

[J453]

Try restoring your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back

It may also help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

[J453]

If you quit and relaunch Photoshop, does it work correctly?

[Kate5FDA]

I haven't upgrade to Ventura andI am experiencing the same problem since the last update. The Photoshop is unstable right now.

[ruth23622953i07o]

Unfortunately, quiting and re-opening PhotoShop does not fix them problem.  Does seem to be worse if I am zoomed in, but still does freaky things when I am at 100%

[ruth23622953i07o]

KateSFDA - interesting. I use PhotoShop a lot and never had any issues until the Ventura upgrade.

[Daniel Kramer]

I am using Ventura and don't have any of these issues

[ruth23622953i07o]

What version of PhotoShop are you using?

[CCobb13]

I just updated to Ventura 13.0, noticed glitching before I updated...after updating it is much worse!