P: Photoshop 23.0.2 Crashes when working with paths - Windows

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Community Beginner ,
Nov 28, 2021 Nov 28, 2021

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When working with vector objects, I select paths and nudge them into place using the arrow and Shift+arrow keys. Photoshop 23.0.2 crashes every time. 

Bug Unresolved
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Adobe Employee , Nov 28, 2021 Nov 28, 2021

Thanks for submitting a crash log! I found your crash log and have askend engineering to take a look.

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Adobe Employee ,
Nov 28, 2021 Nov 28, 2021

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Thanks for submitting a crash log! I found your crash log and have askend engineering to take a look.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Hi, have you tried it with a new document or this only happens on old ones?

Have you tried to reset preferences?

https://helpx.adobe.com/photoshop/using/preferences.html

Or to fully reinstall photoshop?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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@Annie E Engineering has also request your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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@Annie E thanks for reporting.

 

Did you get a chance to try out the suggestions posted by Francesco? Can you please let us know if this issue is still reproducible at your end?

 

I tried nudging shapes/paths using arrow keys (with and without shift key) in Ps 23.0.2 on Windows and the crash didn't repro. 

Based on the crash log that you've submitted, the GPU is offline on your machine; is this intended? I also disabled the GPU and then tried nudging shapes and it works correctly on my machine.

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Adobe Employee ,
Jan 16, 2022 Jan 16, 2022

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@Annie E please let us know if you got a chance to try out the suggestions posted by Francesco, or if this issue is still reproducible at your end.

Thanks.

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