Participant

P: Photoshop 23.2.2 Can't open/update vector smart object in Illustrator

Forum|Forum|4 years ago
February 2, 2022
191 replies
58481 views

Just today, I updated to macOS Monterey and now I am having problems opening vector smart objects in Photoshop files. If Illustrator is closed, when I double click the smart object (or choose edit contents) Illustrator will launch but the file will not open.

If Illustrator is open and I try to open the smart object, I get a Mac error window that says "The application "Adobe Illustrator 2022" can't be opened" with a -1703 error code.

I'm using Photoshop 23.2.1 and Illustrator 26.0.3, which I went back to after seeing the problem first occur in 26.1.

The computer is iMac Retina 5K, 27-inch 2019 | 3.6 GHz 8-Core Intel Core i9 | macOS Monterey 12.3

Thanks in advance

Show previous replies

T

TheGraphicArtist88

Participant

same problem just now.

paulflong

Inspiring

Same here. this is absolutely killing me right now THIS NEEDS TO BE RESOLVED IMMEDIATELY!!!!

O

ogutuie

Inspiring

Hi everybody,

I'm having a bit of a problem, apparently when I double-click any vector smart object in PS, any Illustrator file that is, I get this message "The application Adobe Illustrator 2022.app can't be opened." code -1703

This message appears regardless if Illustrator is open or closed.

This thing happens regardless if I'm connected to VPN or not.

Situation

• mac OS Monterey 12.3;

• Creative Cloud Suite 2022;

• all apps are updated and there is only one instance of them running on this machine, I don't have any old photoshops or illustrators on it;

• my computer is from work, so everything is updated and clean;

• we login everyday thru a VPN, so we can access font servers, servers, etc.

Context

• the only thing happened these days is that, coming from the mother company, we removed SEP, Symantec Endpoint Protection

Since then, this error appeared, so far 🙂

Any ideas anyone? Is verrrry annoying to not be able to double-click a vector in photoshop and edited in illustrator.

I appreciate any answer, thank you good people 🙂

J

J453

Legend

Thanks for the details. Engineering is working with Apple on a fix.

D

default835r77kob68m

Participant

This is just a temporary solution but not a fix. Adobe and Apple should fix the bugs

仓

仓唯19_2

Participant

I updated and installed the latest Adobe Photoshop and Illustrator.
In macOS version 12.2.1, both software worked fine.
When I updated macOS 12.3, Photoshop is unable to open and edit vector smart objects in Illustrator.
This made my work inconvenient and even fatally wrong.
I contacted apple support and they told me to reinstall macOS, which I thought was a joke. With everything unchanged, the system is the only variable.
But Adobe doesn't seem to be communicating with apple at the moment and I don't know when this issue will be resolved.

仓

仓唯19_2

Participant

Adding a point, the "Edit in Photoshop" button in Illustrator can jump to Photoshop normally.
Also, the person who replied to the solution in this thread didn't even try it himself, so how dare he say the solution?

https://community.adobe.com/t5/photoshop-ecosystem-bugs/can-t-open-update-vector-smart-object-in-photoshop-22/idi-p/12812971

R

RobinDavisNZ

Participant

Ok, Found a fix

Go to properties (of Smatt Object) - click on 'Save as Linked File'

It will save a file - you then have to add '.ai' to the filename - and you've got your illustrator file back.

You can try and embed it again after.

I had a complicated illustration and it would have been a disaster if I couldn't have gotten the illustrator file back!

jane-e

Community Expert

@bajesus said:

"@jane-e The file association fix doesn't resolve this issue."

I'm a volunteer and do not work for Adobe — and I don't have any real insight into this since it's working for me with Big Sur and PS 2022.

I did notice, though, that the error message has a Finder icon on it. To me, that indicates that the message is from Apple, not Adobe. I looked up [ macOS Error Code 1703 ] and found one reference: "errAEWrongDataType", whatever that means.

https://www.cs.cmu.edu/afs/cs/user/lenzo/html/mac_errors.html

I also looked up "errAEWrongDataType" and found a link on the Apple Developer site:

https://developer.apple.com/documentation/coreservices/erraewrongdatatype?changes=late_1_2

It says, "Wrong descriptor type" and I don't know what that means either!

Maybe someone else can make sense of what I've found. If it were happening to me, I would back up my customization first, then try resetting preferences in both applications. If that failed, I would uninstall using the Creative Cloud app, use the CC cleaner, the reinstall from the CC app. I really can't say if this will help or not though.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Jane

Forum volunteer