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P: Photoshop 23.3 opens images with everything in white color.

Explorer ,
Apr 12, 2022 Apr 12, 2022

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Hey!

Just updated my Photoshop to 23.3 version. And when I'm trying to open any RGB file - it opens with all layers colored in white color. Seems like RGB is not active at all.

IF I transfer it into CMYK - all good.

 

Windows 10 Home.

Below is the print screen of RGB file turned into CMYK. Cuz I was unable even to make a printscreen in RGB.

 

result.jpg

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correct answers 3 Correct answers

Adobe Employee , Apr 21, 2022 Apr 21, 2022

This should be fixed by the 23.3.1 update that just went out.

Status Fixed

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Adobe Employee , Apr 20, 2022 Apr 20, 2022

Hi all,

 

We're happy to announce the release of Photoshop 23.3.1 which includes the fix for this issue. Please update Photoshop and share your feedback with us.

 

To update Photoshop to 23.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Thanks,

Mohit

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Adobe Employee , Apr 14, 2022 Apr 14, 2022

Try this: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Thank you! I had to try this a couple times, but it worked the second time. 

 

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New Here ,
Mar 13, 2021 Mar 13, 2021

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It worked! Thank you so much!

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New Here ,
Mar 26, 2021 Mar 26, 2021

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I am in 22.2 and cannot resolve this with these tips! Are there other known solutions? Deadline is Monday!?!

 

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Explorer ,
Apr 01, 2021 Apr 01, 2021

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Thank you Lexidesigns! That worked for me!

 

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New Here ,
Apr 06, 2021 Apr 06, 2021

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Thanks

 

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Explorer ,
Apr 16, 2021 Apr 16, 2021

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I am now experiencing this problem. 

 

I updated this morning, before which PS was working fine.

Using following the update the picture disappears as I scroll.

I have reinstalled the previous version, which resulted in there being no image at all displayed.

I have unchecked the Graphics processor and all is working, however rechecking it (as advised above) recreates the same problem.

 

I am now back to using 22.3.0

 

 

 

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New Here ,
May 02, 2021 May 02, 2021

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Thank You so Much. This saved me a lot of time

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New Here ,
May 02, 2021 May 02, 2021

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Thanks for sharing - this fixed my problem

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New Here ,
May 03, 2021 May 03, 2021

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This did it for me! Thanks!

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New Here ,
May 27, 2021 May 27, 2021

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Is there another possible solution? Sadly, none of the ones mentioned work for me 😕 ;v;;

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New Here ,
May 27, 2021 May 27, 2021

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Checked the layer's opacity 🙂 seems like that's overlooked

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Community Beginner ,
Jun 02, 2021 Jun 02, 2021

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Yes, this happened to me yesterday and I can only see the image in full screen mode. Something just changed!

 

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Community Beginner ,
Jun 02, 2021 Jun 02, 2021

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Thank you - this works.

 

NB for those having no success with Legacy compositing route, on my PS it says they no longer use it.

This solution worked for me thanks to Lexidesigns

Photoshop>Preferences>Performance>Graphics Processor Settings> Uncheck Use Graphics Processor.

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Same problem... but in 2021 version, "Legacy compositing" checkbox has been removed, so....  any suggestion?

 

https://helpx.adobe.com/photoshop/kb/legacy-compositing.html

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Hi!

In my current version (Photoshop 22) the "Legacy compositing" checkbox has been removed, but your suggestion worked as a charm. No restart required.

 

Adobe notification about "Legacy compositing":

https://helpx.adobe.com/photoshop/kb/legacy-compositing.html

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Thank you SianRich.. the Legacy Composting has beeen removed on my version, but your work-around worked perfectly. Thanks!

 

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New Here ,
Jun 25, 2021 Jun 25, 2021

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For me, I figured out that I had to press "F" to recenter the canvas every time I open a file or else I will have a black screen in the work area. Photoshop was loading the files with the canvas way off the screen for some reason. 

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New Here ,
Jul 17, 2021 Jul 17, 2021

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I'm having the same exact issue except legacy compositing has now been discontinued! No idea what to do. I can't redo this project every time I need to make a change. 

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New Here ,
Jul 26, 2021 Jul 26, 2021

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Same thing is happening to me unless I'm in full screen mode. Were you able to resolve this? 

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Explorer ,
Jul 27, 2021 Jul 27, 2021

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Go to Preferences. Then Performance. Then uncheck Graphics Processor. This worked for me.graphics processor box copy.jpg

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New Here ,
Sep 19, 2021 Sep 19, 2021

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I don't seem to have the option to uncheck it. Any ideas anyone?

I was editing away with no problems, then the image just disappeared. if I open the file on my iPad it's there, but it's not showing up on my Mac. 

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Community Expert ,
Sep 19, 2021 Sep 19, 2021

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Hi, what are the options checked in the advanced settings?

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Community Expert ,
Sep 20, 2021 Sep 20, 2021

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Please affected users. post in a TXT file  the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

 

If the Ps team is not made aware of the GPU/Driver combos that do not work, they won't be able to fix the issue, if they can.

 

The Legacy Compositing and Native Canvas, or Disabling GPU are not fixes per se, they are a fallback solution when the new code (for the two first options) does not work with some (often older) GPUs and drivers. 

 

Updating the GPU driver, disabling the integrated GPU to let a dedicated card does it job is a real solution.

Disabling the GPU acceleration will slow down many operations, remove several ways to interact with the image.

 

As time advances, Photoshop will more and more rely on the GPU to allow even more complex or powerful operations.

If possible, swapping the GPU for a more recent one, will be more and more important. (I know it is not possible on laptops)

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Thanks for the reply. Hope that TXT file helps. 

I don't think my issue is an older GPU, my laptop is only 2 years old and its a high-spec MBP 16 inch, so I don't know what's happening but hopefully you can figure it out. 

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Hopefully this one works better. 

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