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Yustas240
Yustas240
Inspiring
Dec 28, 2017 8:46 PM UTC
Released

P: Photoshop 23.3 opens images with everything in white color.

Hey!

Just updated my Photoshop to 23.3 version. And when I'm trying to open any RGB file - it opens with all layers colored in white color. Seems like RGB is not active at all.

IF I transfer it into CMYK - all good.

 

Windows 10 Home.

Below is the print screen of RGB file turned into CMYK. Cuz I was unable even to make a printscreen in RGB.

 

    448 replies

    michaelj31754639
    michaelj31754639
    Participating Frequently
    May 17, 2023 10:07 PM UTC

    When opening a jpg or png all I get it a white screen, disabled the generator still the same.

    If I minimise the screen it goes black, I get the image in the layers but not on the canvas

     

     

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 17, 2023 11:23 PM UTC

    Try enabling Deactivate Native Canvas in General Preferences and then restart Photoshop.

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      michaelj31754639
      michaelj31754639
      Participating Frequently
      May 17, 2023 4:47 PM UTC

      When opening a jpg or png all I get it a white screen, disabled the generator still the same.

      If I minimise the screen it goes black, I get the image in the layers but not on the canvas

      Translate
      Met0
      Met0
      Inspiring
      May 17, 2023 5:29 PM UTC

      Are you saying you are exporting from Illustrator and getting this? (You posted to the Illustrator forum).

      Try copy paste...

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      michaelj31754639
      michaelj31754639
      Participating Frequently
      May 17, 2023 10:04 PM UTC

      Sorry should have been the photoshop forum

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      Lara5E2D
      Participant
      Mar 27, 2023 8:10 PM UTC

      Thank you, really

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      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      May 17, 2022 9:43 AM UTC

      @نزيهة24484477cctg There is no increase in price for downloading the last version. Version updates are included in a subscription, so if you have a subscription for the previous version, then the last version is no additional cost.

      Dave

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        Kukurykus
        Kukurykus
        Legend
        May 17, 2022 9:32 AM UTC

        It seems it should be moved to: Account, Payment, & Plan. Then label changed to Billing.

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        Thomas 42541987
        Thomas 42541987
        Known Participant
        Apr 26, 2022 7:27 PM UTC

        23.3.1 does NOT help.

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        Karen220371231fdr
        Participant
        Apr 26, 2022 4:50 PM UTC

        Hi:

        Just started having an issue with PS22. I open a file that I know has content and it looks blank. The preview on the layer window shows the content. If I use the magic wand tool, it selects where the content should be but I can't fill in the selection with the paint bucket tool. 

        The content shows up in the Paint program, e-mail previews, etc. Using Windows 10 Pro.

        Thank you for your help

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        LinSims
        Community Expert
        LinSimsCommunity Expert
        Community Expert
        Apr 26, 2022 5:16 PM UTC

        Let me move this to the Photoshop forum for you, which is the appropriate forum for your question.

        The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

        * Product questions should be posted in the associated product community.
        * Installation questions should be posted in the Download & Install community.
        * Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
        * Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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        Thomas 42541987
        Thomas 42541987
        Known Participant
        Apr 25, 2022 4:39 PM UTC

        @___John_B___ 

        Hi John, 
        thank you for the reply.
        I tried that before, but it did not help.
        Some further investigation: Everything works (with all GPU-settings on) when I open an CMYK-file.
        RGB or LAB displays only when GPU is completely off.

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        Community Manager
        ___John_B___Community Manager
        Community Manager
        Apr 25, 2022 3:59 PM UTC

        @Thomas 42541987 you can try just disabling GPU compositing, rather than disabling the GPU completely. You can find the setting at Preferences > Performance > Advanced Settings

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        Thomas 42541987
        Thomas 42541987
        Known Participant
        Apr 24, 2022 4:25 PM UTC

        footnote: current Photoshop Beta works fine.

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