P: Photoshop 23.3 opens images with everything in white color.

[Yustas240]

Hey!

Just updated my Photoshop to 23.3 version. And when I'm trying to open any RGB file - it opens with all layers colored in white color. Seems like RGB is not active at all.

IF I transfer it into CMYK - all good.

Windows 10 Home.

Below is the print screen of RGB file turned into CMYK. Cuz I was unable even to make a printscreen in RGB.

[bgravel]

Hi everyone. Strange issue here that I've never seen or heard of before. Windows 10, updated version of Photoshop CC 2018. Tried installing CC 2017 and 2015.5 and the same issue happened. When I open any image file (PNG, etc) it loads the file but nothing appears. I can see the layer in the layers panel, so it seems like it loaded, but nothing shows on the workspace screen. Imagine if you had moved the canvas off-screen - it's like that, except "fit on screen" and zooming in or out doesnt help. The same issue happens when I create a new project file. I see the artboard or layers panel, but nothing visually appears. I tried running the Creative Cloud cleaner tool, reinstalling, deleting preferences, everything. Disable GPU is hidden (Greyed out). Any ideas? Thanks!

LENOVO 20H50045US

S/N PF0ZWVE9

Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70GHz, 512KB Level 2 cache

Intel(R) HD Graphics 620

R0DET86W (1.86 ) LENOVO - 860

8,192 MB RAM

SAMSUNG MZVLW256HEHP-000L7 238.47GB SCSI

[Guest]

Not sure if this will help but try disabling what's in red and put a check mark in Use Legacy "New Document" Interface

Restart PS

[bgravel]

Thanks for the response! So, I actually had just tried that before you suggested it and it didn't work, but I did fix the issue! I had to go into advanced settings, change drawing mode from "advanced" to "basic", clicked ok and then unchecked "use graphics processor" — this fixed the issue. Any idea why that would have fixed it? The other issue I have is, the same thing is happening in Illustrator. Opened files and new documents are blank (no workspace). The preferences are obviously different, so I'm now trying to resolve that. Thanks again!

[Guest]

Photoshop can be a bit problematic when it comes to GPU's at times, the only thing I can suggest is updating the Intel drivers from here

Downloads for Intel® HD Graphics 620

For Illustrator try disabling GPU performance in preferences see if that helps

I have a Intel 520 Laptop and don't have any issues with the on-board GPU

[brendas76194204]

This worked for me. Thanks so much.

[Jhona1830]

Hello. I just updated Photoshop 2020 and every time I open a file is all white. I can see my layers on the layers tab but can't display my layers on the workspace.

Has anyone encountered this problem?

[theohgr]

I'm having the same issue. Fingers crossed this can be fixed asap.

[kbache7674]

Yes - I'm having the same problem NOW only my images all show up BLACK. I'm a professional photographer and I'm dead in the water now. I can't believe this. 

[chanaart]

I do not expereince it at all. 

Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.

[yipinw71819121]

I have the same issue with you. Have you resolved it?

[kelseyt87872320]

I just Updated my 2016 photoshop to 2020 and whenever I open any of my old photoshop files all of the levels and layers are there but nothing appears on the screen is just a white screen. How do i get my files to work again?

[nikunj.m]

Hi there,

We are sorry about the experience with Photoshop 2020.

Would you mind sharing the version of the operating system you are working with? You can try going to the Preferences of Photoshop, then Performance and uncheck the option to Use Graphics Processor? Once done, quit and relaunch Photoshop to check if that helps with the preview of the document.

Regards,

Nikunj

[remaxcentralia]

Go to Photoshop--> preferences--> performance-->check the legacy compositing then exit photoshop and then relaunch photoshop.

That's what the help chat told me to do and it worked.

[Hoopoe Digital Indonesia]

It's work. Thank you

[angspud58]

I had exactly the same problem. I turned off the Graphics Processor and it has worked for me.

[PECourtejoie]

Hello, FYI, it tells you that there is a problem with your GPU/GPU driver, try to update its drivers, and then to uncheck the preference, so that you can use the GPU acceleration

[lieneuh]

Life saver! Thank you!

[chadh37296825]

That worked for me. I had exactly the same problem.

[cmew73687967]

It looked a little different on 21.0.3 - but it still worked.  Thanks!

[angspud58]

I am using Windows 10 Pro, 64 bit in answer to your query.

[WUZhendrix]

Do you mean "check" as opposed to uncheck?  

[Ali820]

I had the same issue just now -- all black... so crazy!! THANK YOU!!  

[jesse_watrous]

Thank you, I had a black screen and this did the trick. 

[BevWaltonStickMarketing]

Thank you! Thought I was going mad! 😁

[webster]

This worked for me! Thank you for saving the work day!